Shore Support Assistant Kayak Guide Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Self-motivated and experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting a positive environment. Dedicated and known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

  • Active listening
  • Organization
  • Multitasking
  • Work ethic
  • Relationship building
  • Conflict resolution
  • People skills
  • Flexible
  • Customer service
Education and Training
Moorpark High School Moorpark, CA Expected in 06/2018 High School Diploma : - GPA :
Moorpark College Moorpark, CA Expected in : - GPA :
Merritt Athletic Clubs - Host
Baltimore, MD, 08/2022 - Current
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Oak Park Dentistry For Children & Orthodonticss - Tour Manager
City, STATE, 12/2020 - 08/2022
  • Managed crew members and on-site activities for kayak tours with as many as 8 tours per day.
  • Developed guest relationships to achieve high level of satisfaction.
  • Created tour programs with focus on providing positive guest experiences.
  • Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
  • Created tourism ads for publications to boost visitors.
  • Facilitated tours to groups of up to 40
Barone's Pizza & Italian Cusine - Delivery Driver
City, STATE, 11/2021 - 02/2022
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
Stevenson Fitness - Shore Support/ Assistant Kayak Guide
City, STATE, 07/2021 - 10/2021
  • Greeted visitors to welcome, provide directions and offered general information.
  • Kept safety of all members of group at high level by pointing out cracked sidewalks, bad lighting and steps and provided assistance as needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Assisted with launching and docking boats safely for customers.
  • Maintained equipment to good operating standards, promoting continued reliability and functionality.
  • Developed guest relationships to achieve high level of satisfaction.
  • Built detailed knowledge on local areas and locations to thoroughly answer guest questions.
  • Supported team operations by keeping supplies well-stocked and stations ready for guest service.
  • Provided shore support for up to 20 people per tour up to 3 times per day.
Company Name - Welcome Desk/Dental Assistant
City, State, 09/2020 - 03/2021
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Sterilized tools, exam chair, trays and surfaces for a clean and safe dental office.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Greeted and verified credentials of visitors, ascertained reason for visits and directed each to appropriate personnel or building area.
  • Welcomed up to 120 patients a day and engaged in friendly conversations while conducting check-in process.
Company Name - Hostess/Cashier/Waitress/Busser
City, State, 04/2019 - 02/2020
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Oversaw successful catering events of up to 250 people.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Served parties of up to 30 people at a time.
Company Name - Welcome Desk
City, State, 07/2018 - 08/2019
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Answered phones, issued equipment and completed guest check-in.
  • Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
  • Returned equipment to proper locations, including re-racking weights, equipment and accessories.
  • Oversaw recreation and fitness center activities, maintained security, safety and cleanliness of facilities, greeted members and guests and set up and tore down gym equipment.
  • Educated and encouraged members and guests about available fitness programs and classes and guided fitness equipment users in proper, safe and beneficial operation.
  • Maintained cleanliness, neatness and organization of all areas.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Created and maintained relationships with guests to ensure a positive safe and comfortable gym space.

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Resume Strength

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Resume Overview

School Attended
  • Moorpark High School
  • Moorpark College
Job Titles Held:
  • Host
  • Tour Manager
  • Delivery Driver
  • Shore Support/ Assistant Kayak Guide
  • Welcome Desk/Dental Assistant
  • Hostess/Cashier/Waitress/Busser
  • Welcome Desk
  • High School Diploma
  • Some College (No Degree)

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