I have been with BMW for 24 years. For the last 18 years I have filled a management position and was responsible for productivity and Customer Satisfaction Index (CSI). Always striving to learn and being part of the management team has molded me into the leader I've become today. With the ever changing of our product, it has driven me to meet challenges head on and execute solutions. I thrive on being able to bring people together to accomplish what someone else might had overlooked as possible growth. The stepping stone of my career is being able to coach someone into becoming a more productive worker and a better person. I look forward to more challenges and making my profession a growing experience.
There are many different ways to measure greatness. I believe that
the smallest detail might make a huge impact to the right individual.
There is always room for improvement. One of the ways to measure the
value of ones self is to see the fruits of your time spent with
individuals who need it and see their personal and work lives improve.
Sometimes it is as easy as spreadsheets and tracking numbers sometimes
is just the easy atmosphere that comes with a good group of people all
working for the same goal.
After completing technical training at Wyoming Technical Institute, this is the first dealership where I could apply the skills that I learned and build my foundation of basics knowledge. Being able to work for BMW and learning the kind of quality and the expectations our customers have set the standard for the type of quality that I strive for today. I will always improve and I will always deliver my best.
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