I am a Master Guild certified shop foreman. I am in my tenth year of working for Mercedes Benz. I am a very driven, self starter that does not back down from any challenge in front of me. I possess the knowledge and skills necessary to diagnosis and repair Mercedes Benz vehicles. I am very customer driven and work hard everyday toward improving customer satisfaction and their love of the Mercedes Benz brand. I started with Mercedes Benz in 2003 as an Elite student. I knew from the moment that we learned about the heritage of the Mercedes Benz brand, that I was in the right place, and at the start of what has become a life long passion. I am applying for the position of Field Technical Specialist in the Cincinnati area, because i believe i possess the skills and knowledge that are warranted for this position. I feel with my background and experience I will succeed as a field technical specialist, and be a valuable and informative asset to Mercedes Benz USA.
I started with Mercedes Benz of Kansas city as a systems technician and have moved up to shop foreman. My daily responsibilities include managing technicians, assisting in the diagnosis and repair of vehicles in critical situations and ensuring all customer vehicles are repaired to Mercedes Benz standards following the workshop information system. I must monitor the dealer CEP score and implement procedures and policies to exceeded customer expectations. I am the dispatcher as well and in that position I must organize and assimilate uninterrupted flow of vehicles through the workshop. Other duties include up keep of the SDS machines hardware and software, manage tool and equipment inventory, open and manage PTSS cases, keep open lines of communication between technicians and service advising team, act as direct contact to MBUSA for dealer workshop personal, training coordinator for dealer technicians ensuring technicians are up to speed with all new technology and models.
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