Award-winning Department Manager with five and a half years of retail sales experience. Self-motivated to achieve and exceed all given goals while ensuring only the highest level of customer service is delivered.
Completed the Future Nordstrom Leaders program.
Won Anniversary Cup.
Won Cash Call and Department of the Month 8 times.
Top 10 Rewards account opener in every store worked.
Reduced shoes singles by 19.7% year to date.
Promoted two new Leads and three Assistants.
Exceeded daily, monthly and yearly goals.
Ended 2014 with 45.9% increase, second highest in the company.
Developed new ways to reduce theft and shrinkage which resulted in best results in the region.
Promoted three customer service All Stars and four Assistants.
Won store's Anniversary Cup for highest increase and overall best plan and execution.
Ended first year of management with a 10.2% increase, picking up $75,000 dollars.
Promoted two customer service All Stars and three Assistant Managers.
Developed strong floor watching skills.
Ensured each customer was promptly greeted and quickly assisted.
Resolved all customer and employee based issues as needed.
Exceeded pay period sales goals every month.
Top account opener on the team and top 10 in store.
Utilized Personal Book system to build clientèle and drive repeat business.
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