Shoe Repair resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Talented Repair Technician with 15 years of experience employing excellent communication skills and technical abilities to solve problems and provide outstanding customer service. Specializing in key cutting and customer care

I have worked In retail since age 14, this gives me great people skills, including listening, dealing with enquiries, customer service, and managerial and supervisor skills

I have worked with a close nit team of people on a weekly basis while over seeing a team of 38 at peak hours

I can hold clear deadlines, with punctual time keeping but at the same time a flexible and accommodating nature to fill in for the needs of a flexible business

I can work under instruction and also unsupervised while maintaining good work ethics

  • Shoe repair and material recognition
  • Key cutting with key recognition
  • basic watch repairs, strap replacement
  • mobile phone sales and diagnostics
  • equipment upkeep and service
  • Key machine calibration and repair
  • Retail sales
  • Supervision & Leadership
  • Customer Service
  • Organizational Skills
  • Good Work Ethic
  • Training & Development
  • Computer Skills
  • Maintenance & Repair
  • Planning & Organizing
  • Team Building
  • Problem Resolution
  • Flexible Schedule
  • People Skills
  • Friendly, Positive Attitude
  • Basic Maths
  • Active Listening
  • Data Management
  • Reliable & Trustworthy
Shoe Repair, 06/2011 to Current
LegendsTallahassee, FL,
  • Greet customers both in store and on the phone in a professional and clear way
  • give advice on the repair and alteration of goods
  • Lay out clear expectations for the finished items
  • work a point of sale to issue tickets
  • repair shoes, bags, purses, and any item containing but not inclusive of leather, fabric, PVC.
  • clean and polish customers goods
  • Advice customers on shoes and leather sundries
  • take in and label different types of Dry cleaning
  • work on locks and keys for surrounding building managers
  • deal with any customer grievances or concerns
  • cash control and book keeping
  • ordering stock and control of supplies
Car Salesperson, 02/2009 to 06/2011
Autoway Lincoln (Ford)City, STATE,
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Responded to inquiries from potential customers via email and telephone having been promoted to the online sales team in under 6 months.
  • Showcased vehicle features and took customers on test drives in local area.
  • Managed sales negotiations and financing options.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Followed up with customers to build long-term relationships and successful referrals.
Police Support Officer, 03/2004 to 03/2005
Avon And Somerset ConstabularyCity, STATE,
  • traffic control
  • dealing with members of the public
  • working with police reports and paperwork
  • public relations while dealing with community issues
  • working as on site command and control in accident situations
  • communicating with control and other police personal and officers
  • Driving of police vehicles, and traveling between towns when and where needed
Concessions Manager, 08/1996 to 02/2004
Centrax, The Original Factory ShopCity, STATE,
  • started work he as a sales assistant in charge of electrical dept inside a store.
  • on showing my ability to deal with the customers and sell products i was after one month offered the job of sales concessions manager with addition to my wage of a bonus
  • because of my skills with the sales and customer care it was arranged with my employer that I should also sell furniture for the main store for which i would be paid commission.
  • I was then asked to go to stores that had opened to arrange and merchandise stock
  • i was then asked to also control on a computer the stock levels of electrical goods over the stores and report back to my original employer with stock levels and discrepancies
  • I was also asked to stand in in the main managers absence dealing with the tills refunds and corrections , and holding the safe keys for end of day and change, Do any banking, and assist with customer complaints.
  • I would also have the use of a company car should i need to deliver and or set up good s for customers
Education and Training
City And Guilds Shoe Repair, Key Cutting: Shoe Repair, Key Cutting And Recognition, Expected in 06/1988
Rossendale College Lancashire - City And Guilds,
Certificate of Secondery Education: English, Maths, Geography, Physics, Home Economics, Expected in 09/1981
Counthill Secondry School - Oldham Lancashire,
Additional Information
  • although i have had a number of jobs over the years they have always been in Customer service or retail
  • I have shown the ability to work in groups, to train and control employees, and to work unsupervised
  • I find great satisfaction in problem solving, and a joy of working with the public

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Resume Overview

School Attended

  • Rossendale College Lancashire
  • Counthill Secondry School

Job Titles Held:

  • Shoe Repair
  • Car Salesperson
  • Police Support Officer
  • Concessions Manager


  • City And Guilds Shoe Repair, Key Cutting
  • Certificate of Secondery Education

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