Shoe Repair resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Talented Repair Technician with 15 years of experience employing excellent communication skills and technical abilities to solve problems and provide outstanding customer service. Specializing in key cutting and customer care
I have worked In retail since age 14, this gives me great people skills, including listening, dealing with enquiries, customer service, and managerial and supervisor skills
I have worked with a close nit team of people on a weekly basis while over seeing a team of 38 at peak hours
I can hold clear deadlines, with punctual time keeping but at the same time a flexible and accommodating nature to fill in for the needs of a flexible business
I can work under instruction and also unsupervised while maintaining good work ethics
Skills
Shoe repair and material recognition
Key cutting with key recognition
basic watch repairs, strap replacement
mobile phone sales and diagnostics
equipment upkeep and service
Key machine calibration and repair
Retail sales
Supervision & Leadership
Customer Service
Organizational Skills
Good Work Ethic
Training & Development
Computer Skills
Maintenance & Repair
Planning & Organizing
Team Building
Problem Resolution
Flexible Schedule
People Skills
Friendly, Positive Attitude
Basic Maths
Active Listening
Data Management
Reliable & Trustworthy
Experience
Shoe Repair, 06/2011 to Current Legends – Tallahassee, FL,
Greet customers both in store and on the phone in a professional and clear way
give advice on the repair and alteration of goods
Lay out clear expectations for the finished items
work a point of sale to issue tickets
repair shoes, bags, purses, and any item containing but not inclusive of leather, fabric, PVC.
clean and polish customers goods
Advice customers on shoes and leather sundries
take in and label different types of Dry cleaning
work on locks and keys for surrounding building managers
deal with any customer grievances or concerns
cash control and book keeping
ordering stock and control of supplies
Car Salesperson, 02/2009 to 06/2011 Autoway Lincoln (Ford) – City, STATE,
Greeted customers at arrival to build positive relationships and discuss vehicles.
Responded to inquiries from potential customers via email and telephone having been promoted to the online sales team in under 6 months.
Showcased vehicle features and took customers on test drives in local area.
Managed sales negotiations and financing options.
Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Checked purchased vehicles at delivery time for damage and completed remaining preparations.
Followed up with customers to build long-term relationships and successful referrals.
Police Support Officer, 03/2004 to 03/2005 Avon And Somerset Constabulary – City, STATE,
traffic control
dealing with members of the public
working with police reports and paperwork
public relations while dealing with community issues
working as on site command and control in accident situations
communicating with control and other police personal and officers
Driving of police vehicles, and traveling between towns when and where needed
Concessions Manager, 08/1996 to 02/2004 Centrax, The Original Factory Shop – City, STATE,
started work he as a sales assistant in charge of electrical dept inside a store.
on showing my ability to deal with the customers and sell products i was after one month offered the job of sales concessions manager with addition to my wage of a bonus
because of my skills with the sales and customer care it was arranged with my employer that I should also sell furniture for the main store for which i would be paid commission.
I was then asked to go to stores that had opened to arrange and merchandise stock
i was then asked to also control on a computer the stock levels of electrical goods over the stores and report back to my original employer with stock levels and discrepancies
I was also asked to stand in in the main managers absence dealing with the tills refunds and corrections , and holding the safe keys for end of day and change, Do any banking, and assist with customer complaints.
I would also have the use of a company car should i need to deliver and or set up good s for customers
Education and Training
City And Guilds Shoe Repair, Key Cutting: Shoe Repair, Key Cutting And Recognition, Expected in 06/1988 Rossendale College Lancashire - City And Guilds, GPA:
Certificate of Secondery Education: English, Maths, Geography, Physics, Home Economics, Expected in 09/1981 Counthill Secondry School - Oldham Lancashire, GPA:
Additional Information
although i have had a number of jobs over the years they have always been in Customer service or retail
I have shown the ability to work in groups, to train and control employees, and to work unsupervised
I find great satisfaction in problem solving, and a joy of working with the public
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