Reliable Department Manager with 10 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Adaptable with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction.Familiar with all aspects of logistics, shipping and receiving and general warehouse operations.
Shipping and receiving
Injection molding knowledge
Strong communication skills
Lifts up to 100 pounds
Packing and scanning orders
First Aid certified
shipping and recivcing February 2015 to July 2015Guthy Ranker － Arden, NCDesign and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Fulfilled customer shipping needs using UPS and USPS methods. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise.
CSR December 2014 to June 2015Waste Pro － Arden , NCCollected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.
H.R Manager December 2006 to March 2010Toys RUS － Asheville, NCImplemented an innovative employee incentive program, which resulted in a increase in staff productivity.Resolved any issues. Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Directed personnel, training and labor relations activities. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Store Manager September 2002 to December 2005Citizens Fuel － Asheville, NCSurpassed revenue goals in four consecutive quarters. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
Kennel TECH April 1998 to July 2001Oviedo Amimal Hostipal － Oviedo , FLEducated the public about diseases that can be spread from animals to humans. Performed euthanization for injured or sick animals following consultation with owners or per veterinary standards. Adhered to high standards of safety, cleanliness and professionalism. Achieved detailed grooming including eye care, cleaning wrinkles and dental care and applying bows and bandanas.