Shipping And Receiving Manager Resume Example A Z Bus Sales Inc.

SHIPPING AND RECEIVING MANAGER

Professional Summary

Accomplished Warehouse Manager offering 8-year history of leadership, including monitoring and evaluating employee training and day-to-day performance with focus on safety, efficiency and company policy adherence. Expert in maintaining accurate records and inventory counts. Professional Warehouse Manager offering 10 years of expertise in supervising and training 25 employees working in a warehouse. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting. Multi-talented shipping consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills

Shipping and receiving
Order picking and processing
Safety and compliance
Production planning
Distribution and warehousing
Staff supervision
Warehouse management systems

Loading and unloading
Forklift Operations
MS Office
Project organization
Supervision
Customer service
Team management

Work History

Shipping and Receiving Manager, 06/2012 to Current
A-Z Bus Sales Inc. – SACRAMENTO, CA

Negotiated with 20 different freight companies and received annual contracts resulting in cost savings of 40%.
Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Diminished accidents by 60% for $2000 yearly costs savings by identifying root causes for corrective action.
Performed freight processing functions, assisting associates with irregularities in LTL & GROUND freight.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Resolved conflicts and negotiated mutually beneficial agreements between parties.

Receiving Clerk aND DELIVERY DRIVER, 02/2009 to 06/2012
BUS WEST – WOODLAND, CA

Worked with inventory managers and unloaders to plan deliveries.
Orchestrated efficient routing by producing accurate shipping documentation and package labels.
Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.

CUSTOMER SERVICE REP, 03/2007 to 04/2009
Sacramento Credit Union – Sacramento, CA

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Provided primary customer support to internal and external customers in fast-paced environment.
Answered customer telephone calls promptly to avoid on-hold wait times.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Education

Associate of Arts: ACCOUNTING AND ECONOMICS, 01/2002
UNIVERSITY oF THE SOUTH PACIFIC - FIJI ISLANDS

Associate of Arts: Accounting Technician, 01/2007
Charles A Jones Career & Education Center - 5451 Lemon Hill Ave, Sacramento, CA 95824

Accomplishments

Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.

Certifications

First Aid/CPR Certified

Resume Overview

Companies Worked For:

A-Z Bus Sales Inc.
BUS WEST
Sacramento Credit Union

School Attended

UNIVERSITY oF THE SOUTH PACIFIC
Charles A Jones Career & Education Center

Job Titles Held:

Shipping and Receiving Manager
Receiving Clerk aND DELIVERY DRIVER
CUSTOMER SERVICE REP

Degrees

Associate of Arts : ACCOUNTING AND ECONOMICS , 01/2002
Associate of Arts : Accounting Technician , 01/2007

Shipping and Receiving Manager Resume Example

Resume Score: 80%

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