LiveCareer-Resume

shift supervisor resume example with 8 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Reliable Shift Supervisor bringing 4+ years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.

Skills
  • ADDITIONALSKILLS
  • Customer oriented -POS register -Fast paced learner -
  • Word, Excel, Powerpoint -Training and
  • Leadership
  • Customer-oriented
  • Safety awareness
  • Cash handling ability
  • Client support
  • Team Supervision
  • Incidents management
  • Quality assurance controls
  • Contract review and recommendations
  • Continuous improvements
  • Workforce training
Experience
Shift Supervisor, 02/2019 - Current
Nidec Motors Princeton, IN,
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Collaborated with team members to improve performance and implement training updates.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Reinforced rules to promote superior employee performance.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Taught staff upselling techniques to meet revenue targets.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Checked orders for quality and completeness.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Evaluated employee performance, delivering individualized feedback and praise.
Front Desk Agent, 08/2018 - 02/2019
Viceroy Hotel Group Santa Monica, CA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Facilitated successful front desk operations for high-volume hotel.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Offered dining information and helped guests organize local activities to enhance stay.
  • Communicated safety processes and procedures with customers during emergencies.
  • Leveraged software to confirm reservations and address guest needs.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Spa Butler, 11/2015 - 08/2018
Virginia Tire And Auto Tysons Corner, VA,
  • Open and close the facility
  • Check in/out customers
  • Give them a tour of the facility
  • Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments
  • Procure beverages, food, and other items as requested
  • Check supplies to ensure adequate availability, and order new supplies when necessary
  • Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained
  • Clean facilities such as floors and locker rooms
  • Answer customer inquiries or explain cost, availability, policies, and procedures of facilities
  • Refer guest problems or complaints to supervisors
  • Maintain a lost-and-found collection
  • Activate emergency action plans and administer first aid, as necessary
  • Collect soiled linen or clothing for laundering
  • Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks
  • Maintain inventories of clothing or uniforms, accessories, equipment, or linens
  • Attend to needs of athletic teams in clubhouses
  • Provide assistance to patrons by performing duties such as opening doors and carrying bags
  • Operate controls that regulate temperatures or room environments
  • Provide towels and sheets to clients in public baths, steam rooms, and restrooms.
Sales associate, 09/2015 - 11/2015
Virginia Tire And Auto Falls Church, VA,
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Answer questions regarding the store and its merchandise
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Maintain records related to sales
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Ticket, arrange and display merchandise to promote sales
  • Exchange merchandise for customers and accept returns
  • Clean shelves, counters, and tables
  • Help customers try on or fit merchandise
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Sales associate, 12/2014 - 06/2015
WORLD LUGGAGE City, STATE,
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Answer questions regarding the store and its merchandise
  • Prepare sales slips or sales contracts
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Demonstrate use or operation of merchandise
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Exchange merchandise for customers and accept returns
  • Clean shelves, counters, and tables
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education and Training
High School Diploma: , Expected in 07/2010
-
Martires de Yaguajay - Sancti Spiritus,
GPA:
Status -
Languages
English :
Full Professional:
Negotiated :
:
Spanish :
Native/ Bilingual:
Negotiated :
:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Martires de Yaguajay

Job Titles Held:

  • Shift Supervisor
  • Front Desk Agent
  • Spa Butler
  • Sales associate
  • Sales associate

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: