Shift Supervisor Resume Example Starbucks

/SHIFT SUPERVISOR

Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Goal-oriented individual capable of greeting over many customers per day and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products.

Work History

Starbucks- Shift Supervisor
Chicago, IL07/2019 - 12/2019

Responded to and resolved customer questions and concerns.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Collaborated with internal teams to streamline operations across materials handling, production and shipping.
Worked with team members to improve performance and implement training updates.
Completed store opening and closing procedures, including setting up registers and checking products.
Eliminated customer service issues by quickly resolving disputes and correcting problems.
Efficiently managed accurate money transfers and protected transactions with standardized procedures.

Home Depot- Sales Associate
Chicago, IL04/2017 - 07/2019

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Tracked stock using company inventory management software.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Maintained records related to sales, returns and inventory availability.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Maintained organized, presentable merchandise to drive continuous sales.
Prepared merchandise for sales floor by pricing or tagging.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Dunkin' Donuts- Shift Leader
Chicago, IL02/2016 - 01/2018

Prepared recipe ingredients by washing, peeling, cutting and measuring.
Observed customer purchases in line and differentiated between standard portions.
Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Performed shift change tasks each day to keep store efficient and neat.
Cooked batches of food according to standard recipes.
Processed payments and counted change to complete transactions.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Promoted customer loyalty by efficiently handling food and service complaints.
Checked completed orders for accuracy and bagged meals for easy carrying.
Took food orders from patients and families, and explained offerings.
Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas.

Starbucks- Barista
Chicago, IL03/2015 - 06/2016

Maintained supply levels in counter and customer areas to meet typical demands.
Prepared more than batches of coffee per shift , monitoring levels to avoid empty machines during peak shop hours.
Prepared on daily shift for next shifts
Maintained equipment and performed minor repairs to keep coffee machines functioning properly.
Sanitized and equipment and wiped down counters and tables to prevent spread of germs.
Recommended products based on solid understanding of individual customer needs and preferences.

Skills

Exceptional customer service
Point of sale knowledge
Highly organized
Excellent memory
Cash handling
Highly observant
Self motivated

Employee training
Friendly and outgoing
Sale expertise
Adaptive and creative
Quick learner
Strong communication skills
Flexible schedule

Education

Richard Daily College Chicago, IL2017Associate of Arts:
Photography

still attending. finishing credits

Marie Curie High SchoolChicago, IL2012High School Diploma:

Resume Overview

Companies Worked For:

Starbucks
Home Depot
Dunkin' Donuts

School Attended

Richard Daily College
Marie Curie High School

Job Titles Held:

Shift Supervisor
Sales Associate
Shift Leader
Barista

Degrees

Associate of Arts : Photography
High School Diploma :

Shift Supervisor Resume Example

Resume Score: 80%

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