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Shift Supervisor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Veteran customer service professional offering 23 years of experience and willingness to take on new challenge. Versed in store operations, cash handling and team leadership. Enthusiastic with years of experience managing employees. Talented at workflow oversight, leading and coaching workers. Decisive leader with clear direction and excellent problem-solving skills. Result Oriented.

Skills
  • Cash Handling Expertise
  • Safety Understanding
  • Consulting
  • Strategic Planning
  • Conflict resolution techniques
  • Inventory control and record keeping
  • Store Management
  • Financial Management
  • Negotiation
  • Staff Scheduling
  • Operations management
Work History
05/2020 to Current
Shift Supervisor Chenega Corporation Edison, NJ,
  • Documented daily production and materials usage in Oracle Symphony to track data to make intelligent business decisions.
  • Responded to and resolved customer questions and concerns.
  • Delivered successful training to new baristas , shift supervisors and managers during 23 tenure, educating on successful work processes and productivity strategies.
  • Applied security, safety and loss prevention strategies during shifts.
  • Completed store opening and closing procedures, including setting up registers and. checking products
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Helped store management meet standards of service and quality in daily operations.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Oversaw talented team of baristas by actively communicating project information, remedying issues and delivering positive feedback.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Provided personalized, friendly and knowledgeable services to drive customer satisfaction, increase new account production and attain each monthly target.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Repaired espresso machine, grinders etc. to keep jobs moving smoothly, informing facilities department of major machinery failures.
  • Evaluated partners strengths and assigned tasks based upon experience and training.
11/2006 to 01/2013
Store Manager Bartell Drugs Auburn, WA,
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed monthly and quarterly profit and loss performance reports.
  • Created work schedules according to sales volume and number of partners.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Engaged and interacted with customers to create positive Starbucks experiences and drive revenue growth.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Oversaw, trained and encouraged baristas ,shift supervisors and managers to promote the Starbucks experience/culture.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Kept inventories accurate with daily cycle counts and audits to identify and resolve variances.
  • Upheld and communicated store programs and standards to partners for optimal quality, freshness, safety and cleanliness.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Proactively identified performance gaps among partners and implemented process improvements to enhance drive times.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
05/1997 to 11/2006
Store Manager Bartell Drugs Bellingham, WA,
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed monthly and quarterly profit and loss performance reports.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels .
  • Created work schedules according to sales volume and number of employees.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Oversaw, trained and encouraged baristas, shift supervisors and managers to promote promoting the Starbucks experience/culture
  • Managed inventory control, cash control and store opening and closing procedures.
  • Kept inventories accurate with daily cycle counts and audits to identify and resolve variances.
  • Upheld and communicated store programs and standards to partners for optimal quality, freshness, safety and cleanliness.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Monitored and maintained proper thaw and temperature in climate-controlled stockrooms.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Proactively identified performance gaps among partners and implemented process improvements to enhance drive times.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
Education
Expected in
High School Diploma:
Blackfoot - Id,
GPA:

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Resume Strength

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Resume Overview

School Attended
  • Blackfoot
Job Titles Held:
  • Shift Supervisor
  • Store Manager
  • Store Manager
Degrees
  • High School Diploma

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