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Shift Supervisor Resume Example

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SHIFT SUPERVISOR
Summary

Experienced Supervisor always ready to go above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills developed over 5-year background in Customer Service. Focused on helping team members exceed performance targets.

Skills
  • Labor and food cost control
  • Customer-oriented
  • Cash handling ability
  • Safety awareness
  • Hiring and training
  • High-volume dining
  • Effective multi-tasker
  • Cash register operation
  • Menu memorization
  • Health codes compliance
  • Equipment operation and maintenance
  • Team contribution
  • Meeting deadlines
  • Outgoing personality
  • Marketing and sales experience
  • Organizing and prioritizing
  • Strong communication skills
  • Sales techniques
Experience
Shift Supervisor
Dothan, AL Moe's Southwest Grill/Dec 2018 to Current
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Answered and resolved customer questions and concerns.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Assisted the general manager during assigned periods and trained over 5 new team members.
  • Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Completed opening and closing duties to facilitate business operations.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Patrolled work areas every 15 minutes to inspect operations, identify concerns and implement corrective actions.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Trained newly hired employees on cooking equipment and restaurant guidelines and created training manual for all Team Members to use as reference guide.
  • Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials.
  • Supervised successful team of 6 Team Members by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
  • Resolved customer complaints and reported issues to senior management.
Key Manager/Marketing Representative
Pigeon Forge, TNTexas Roadhouse/Jun 2014 to Jul 2018
  • Participated in meetings to compile notes for distribution to all attendees.
  • Translated written documentation and notes into emails and other types of correspondence.
  • Proofread documents, editing materials to correct grammar and spelling mistakes.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Transferred completed work to Regional Marketing Manager for review and approval.
  • Placed marketing and advertising displays and materials at stores.
  • Produced marketing graphics that were attractive and high-quality by applying skills in Microsoft Word.
  • Delivered coupons to local restaurants and businesses within the area.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Scheduled over 20 employees by assigning shifts.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Developed, improved and managed training programs.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Calculated charges, issued table checks and collected payments from customers.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Checked menus to verify current selection availability and cleanliness.
  • Prepared salads and appetizers to back up kitchen staff.
Server
Pigeon Forge, TNLumberJack Feud Dinner Show/Feb 2011 to Dec 2013
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Served average of 100 patrons daily at Dinner Theater with consistent recommendations for exceptional service.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Prepared salads and appetizers to back up kitchen staff.
  • Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Supervised staff preparing and serving 1000+ meals per day.
  • Worked closely with directors, fellow performers and writers to identify and perfect optimal performance techniques.
  • Used singing, dancing and musical instruments to enhance performances.
  • Helped prepare stages, move props and break down stages to support smooth productions.
Education and Training
High School DiplomaPigeon Forge High SchoolMay 2014Pigeon Forge, TN
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Resume Overview

Companies Worked For:

  • Moe's Southwest Grill
  • Texas Roadhouse
  • LumberJack Feud Dinner Show

School Attended

  • Pigeon Forge High School

Job Titles Held:

  • Shift Supervisor
  • Key Manager/Marketing Representative
  • Server

Degrees

  • High School Diploma

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