Shift Supervisor Resume Example
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SHIFT SUPERVISOR
Summary
Experienced Supervisor always ready to go above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills developed over 5-year background in Customer Service. Focused on helping team members exceed performance targets.
Skills
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Experience
Shift Supervisor
Fremont , INBerry Global Group Inc./Dec 2018 to Current
Fremont , INBerry Global Group Inc./Dec 2018 to Current
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Answered and resolved customer questions and concerns.
- Assisted store management with meeting standards of service and quality in daily operations.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Assisted the general manager during assigned periods and trained over 5 new team members.
- Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels.
- Motivated team members to complete assigned tasks and perform at exceptional levels.
- Completed opening and closing duties to facilitate business operations.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Patrolled work areas every 15 minutes to inspect operations, identify concerns and implement corrective actions.
- Performed store opening and closing procedures, including setting up registers and checking products.
- Trained newly hired employees on cooking equipment and restaurant guidelines and created training manual for all Team Members to use as reference guide.
- Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials.
- Supervised successful team of 6 Team Members by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
- Resolved customer complaints and reported issues to senior management.
Key Manager/Marketing Representative
Nashville , TNRyman Hospitality Properties Inc/Jun 2014 to Jul 2018
Nashville , TNRyman Hospitality Properties Inc/Jun 2014 to Jul 2018
- Participated in meetings to compile notes for distribution to all attendees.
- Translated written documentation and notes into emails and other types of correspondence.
- Proofread documents, editing materials to correct grammar and spelling mistakes.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Transferred completed work to Regional Marketing Manager for review and approval.
- Placed marketing and advertising displays and materials at stores.
- Produced marketing graphics that were attractive and high-quality by applying skills in Microsoft Word.
- Delivered coupons to local restaurants and businesses within the area.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Controlled portion sizes and garnishing for optimal cost controls.
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
- Scheduled over 20 employees by assigning shifts.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Developed, improved and managed training programs.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Calculated charges, issued table checks and collected payments from customers.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Checked menus to verify current selection availability and cleanliness.
- Prepared salads and appetizers to back up kitchen staff.
Server
City , STATELumberJack Feud Dinner Show/Feb 2011 to Dec 2013
City , STATELumberJack Feud Dinner Show/Feb 2011 to Dec 2013
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Served average of 100 patrons daily at Dinner Theater with consistent recommendations for exceptional service.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Prepared salads and appetizers to back up kitchen staff.
- Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Supervised staff preparing and serving 1000+ meals per day.
- Worked closely with directors, fellow performers and writers to identify and perfect optimal performance techniques.
- Used singing, dancing and musical instruments to enhance performances.
- Helped prepare stages, move props and break down stages to support smooth productions.
Education and Training
High School DiplomaPigeon Forge High SchoolMay 2014City
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Resume Overview
School Attended
- Pigeon Forge High School
Job Titles Held:
- Shift Supervisor
- Key Manager/Marketing Representative
- Server
Degrees
- High School Diploma
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