Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Motivated Childcare/Shift Supervisor experienced in high stress environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order. Driven to apply my combined 6+ years of experience to improve operations.

  • Document management
  • Project management
  • Staff management
  • Budgeting
  • Staff scheduling
  • Negotiation
  • Conflict resolution techniques
  • Safety understanding
  • Activity monitoring
  • Client transportation
  • Security procedures knowledge
  • Documentation skills
  • Crisis intervention
  • Skill-building exercises
  • Staff supervision
  • Knowledge of juvenile justice system
  • Trained in indicators of child abuse
  • Staff training/development
  • Self-sufficient
  • Exceptional interpersonal communication
  • Employee scheduling
  • Emotionally supportive
  • Efficient multi-tasker
  • Efficient under pressure
  • Self-motivated
  • Tact and sensitivity
Work History
Care Coordinator, 03/2020 to 06/2020
Always Best CareDurham, NC,
  • Provided direct services to clients, including safety planning, crisis intervention, case management and advocacy.
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Updated member files using Avatar.
  • Helped families coordinate psych evals, med reviews and therapy appointments.
  • Gave updates to Supervisors and Doctors about members and members previous care, if any.
Shift Supervisor, 08/2019 to 02/2020
TarkettGeorgetown, TX,
  • Delivered successful training to more than 7 employees, educating on successful work processes and productivity strategies.
  • Conducted routine inspections of group home and group home vehicles to check quality and compliance with established licensing specifications.
  • Consulted with HR teams to identify and onboard optimal candidates for Childcare positions.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Responded to and resolved client questions and concerns.
  • Helped house management meet standards of service and quality in daily operations.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Childcare Worker, 09/2016 to 02/2020
Archdiocese Of San AntonioSilvia Reyes, TX,
  • Prepared healthy foods and beverages for youth based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Sanitized dishes, tabletops and frequently touched surfaces to prevent spreading of germs.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Met with youth's DCS worker, therapist/counselor, CASA worker, school/teacher among others about daily activities, positive developments and issues.
  • Created and implemented diverse educational strategies to boost development.
  • Observed daily activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, activities and instruction.
  • Kept notes of behavior issues, food served and medications administered to youth.
  • Offered top-notch care to 10 youth at once, ranging in age from 12 to 18.
  • Led activities for over 10 children ages 12 to 18.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Handled daily administrative tasks efficiently to minimize time away from youth, including updating attendance and requesting new supplies.
Childcare Worker, 12/2015 to 07/2016
Archdiocese Of San AntonioSpring Branch, TX,
Behavioral Health Technician, 10/2005 to 11/2008
Spectrum HealthHolland, MI,
  • Conducted client rounds every 30 minutes to check on youth.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Facilitated on-site activities, support groups and outings for clients.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Taught clients how to complete basic household chores and prepare food.
  • Prepared and submitted daily progress reports to management.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Performed client intake procedures according to internal standards for all new admissions.
  • Searched resident belongings prior to and during stays.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Applied interventions when necessary, including clients wanting to leave placement.
  • Mentored clients on substance use and life choices.
  • Ensured that clients and families were treated with respect and dignity.
High School Diploma: , Expected in 05/2003
Ace Charter High School - Tucson, AZ,

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  • Ace Charter High School

Job Titles Held:

  • Care Coordinator
  • Shift Supervisor
  • Childcare Worker
  • Childcare Worker
  • Behavioral Health Technician


  • High School Diploma

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