Motivated Childcare/Shift Supervisor experienced in high stress environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order. Driven to apply my combined 6+ years of experience to improve operations.
Skills
Document management
Project management
Staff management
Budgeting
Staff scheduling
Negotiation
Conflict resolution techniques
Safety understanding
Activity monitoring
Client transportation
Security procedures knowledge
Documentation skills
Crisis intervention
Skill-building exercises
Staff supervision
Knowledge of juvenile justice system
Trained in indicators of child abuse
Staff training/development
Self-sufficient
Exceptional interpersonal communication
Employee scheduling
Emotionally supportive
Efficient multi-tasker
Efficient under pressure
Self-motivated
Tact and sensitivity
Work History
Care Coordinator, 03/2020 to 06/2020 Always Best Care – Durham, NC,
Provided direct services to clients, including safety planning, crisis intervention, case management and advocacy.
Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Helped patients receive appropriate, high-quality care with reasonable results.
Updated member files using Avatar.
Helped families coordinate psych evals, med reviews and therapy appointments.
Gave updates to Supervisors and Doctors about members and members previous care, if any.
Shift Supervisor, 08/2019 to 02/2020 Tarkett – Georgetown, TX,
Delivered successful training to more than 7 employees, educating on successful work processes and productivity strategies.
Conducted routine inspections of group home and group home vehicles to check quality and compliance with established licensing specifications.
Consulted with HR teams to identify and onboard optimal candidates for Childcare positions.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Responded to and resolved client questions and concerns.
Helped house management meet standards of service and quality in daily operations.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Childcare Worker, 09/2016 to 02/2020 Archdiocese Of San Antonio – Silvia Reyes, TX,
Prepared healthy foods and beverages for youth based on optimal dietary guidelines and individual restrictions.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Sanitized dishes, tabletops and frequently touched surfaces to prevent spreading of germs.
Monitored entrances and exits to maintain safety and organized environments.
Met with youth's DCS worker, therapist/counselor, CASA worker, school/teacher among others about daily activities, positive developments and issues.
Created and implemented diverse educational strategies to boost development.
Observed daily activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Enforced rules and managed behavior through developmentally appropriate discipline.
Maintained effective schedule balance between rest periods, activities and instruction.
Kept notes of behavior issues, food served and medications administered to youth.
Offered top-notch care to 10 youth at once, ranging in age from 12 to 18.
Led activities for over 10 children ages 12 to 18.
Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
Handled daily administrative tasks efficiently to minimize time away from youth, including updating attendance and requesting new supplies.
Childcare Worker, 12/2015 to 07/2016 Archdiocese Of San Antonio – Spring Branch, TX,
Behavioral Health Technician, 10/2005 to 11/2008 Spectrum Health – Holland, MI,
Conducted client rounds every 30 minutes to check on youth.
Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Facilitated on-site activities, support groups and outings for clients.
Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
Taught clients how to complete basic household chores and prepare food.
Prepared and submitted daily progress reports to management.
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Performed client intake procedures according to internal standards for all new admissions.
Searched resident belongings prior to and during stays.
Completed documentation for every incident and forwarded to correct personnel for review.
Applied interventions when necessary, including clients wanting to leave placement.
Mentored clients on substance use and life choices.
Ensured that clients and families were treated with respect and dignity.
Education
High School Diploma: , Expected in 05/2003 Ace Charter High School - Tucson, AZ, GPA:
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