Shift Supervisor Resume Example Starbucks

SHIFT SUPERVISOR

Professional Summary

Extremely motivated and organized team member with leadership skills in customer service, time management, and daily business operations.

Skills

Store/Staff Management
Cash-handling expertise
Inventory control and record keeping
Documentation/reporting management
Organizational specialty
Operational improvement
Customer/Client relations
Sorting and labeling
Attention to detail

Office Management/Administration
Safety/security understanding and awareness
Conflict resolution techniques
Data collection and analysis
Customer service
MS Office
Memorization and Recall
Fast and thorough learner

Accomplishments

Two time Partner of the Quarter for recognition in Customer Service and Customer Service Leadership.
Florida Bright Futures Scholarship Recipient: Florida Academic Scholars.
Silver Cord Recipient for 250+ community service hours.
Gold Cord Recipient for outstanding GPA.
Graduated member of the National Honor Society and Tri-M Music Honor Society.
4 state-awarded superior ratings from the Florida Bandmasters Association.
Section Leader and 6-year member of concert and marching ensembles.

Education

High School DiplomaSomerset Arts Conservatory - Pembroke Pines, FL06/2018

School of the Arts with audition based entry only.

Certifications

First Aid/CPR Certified through American Heart Association
Internationally Certified emergency medical responder. (EMS Registry)
Food Safety Management certification.

About Me:

Since entering the workforce, I have learned that the greatest asset a team member can possess is the ability to connect with and understand people. Customer service is one of the most essential core values in a professional environment and I plan to continue to prioritize serving the general public as I progress. Being able to explore my passion for organization in this work environment would be an incredible opportunity, and I would love to be of service to the team. Although I would be new to the receptionist title, advancing in business has allowed my love of office management to prosper and develop over time, and I hope to continue delivering my very best in tending to the needs of your business and translating skills in order to contribute to a clean, efficient, and positive work environment.

Work History

Shift SupervisorStarbucks - Southwest Ranches, FL09/2019 - Current

"Clean, Safe, and Ready" Lead for cleanliness and safety.
Documented daily production and materials usage in IMS Inventory Management System to track data for review.
Developed and enhanced job assignments, planned production schedules and strengthened organization of task flows.
Delivered successful training to more than 32 employees, educating on successful work processes and productivity strategies.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Helped store management meet standards of service and quality in daily operations.
Completed store opening and closing procedures, including setting up registers and checking products.
Applied security, safety and loss prevention strategies during shifts.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Barista TrainerStarbucks - Southwest Ranches, FL04/2019 - 08/2019

Taught proper procedures and strategies for success to new employees.
Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
Customized training strategies based on individual barista knowledge, experience and strengths.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Trained five employees over the course of 3 months.

BaristaStarbucks - Southwest Ranches, FL11/2018 - 04/2019

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Engendered customer loyalty by remembering personal preferences and allergy information.
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Memorized ingredients and recipes for hundreds of specialty drinks.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas.

Assistant to the Administrative Activities LiasonKetty Masis: Activities Liason; Broward Charter - Pemrboke Pines, FL08/2017 - 06/2018

Answered parent/client phone calls promptly and in a professional manner.
Pleasantly greeted all parents/students.
Assisted with daily office tasks.

Resume Overview

Companies Worked For:

Starbucks
Ketty Masis: Activities Liason; Broward Charter

School Attended

Somerset Arts Conservatory

Job Titles Held:

Shift Supervisor
Barista Trainer
Barista
Assistant to the Administrative Activities Liason

Degrees

High School Diploma

Shift Supervisor Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes