Shift Supervisor Resume Example
Extremely motivated and organized team member with leadership skills in customer service, time management, and daily business operations.
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- Two time Partner of the Quarter for recognition in Customer Service and Customer Service Leadership.
- Florida Bright Futures Scholarship Recipient: Florida Academic Scholars.
- Silver Cord Recipient for 250+ community service hours.
- Gold Cord Recipient for outstanding GPA.
- Graduated member of the National Honor Society and Tri-M Music Honor Society.
- 4 state-awarded superior ratings from the Florida Bandmasters Association.
- Section Leader and 6-year member of concert and marching ensembles.
School of the Arts with audition based entry only.
- First Aid/CPR Certified through American Heart Association
- Internationally Certified emergency medical responder. (EMS Registry)
- Food Safety Management certification.
Since entering the workforce, I have learned that the greatest asset a team member can possess is the ability to connect with and understand people. Customer service is one of the most essential core values in a professional environment and I plan to continue to prioritize serving the general public as I progress. Being able to explore my passion for organization in this work environment would be an incredible opportunity, and I would love to be of service to the team. Although I would be new to the receptionist title, advancing in business has allowed my love of office management to prosper and develop over time, and I hope to continue delivering my very best in tending to the needs of your business and translating skills in order to contribute to a clean, efficient, and positive work environment.
- "Clean, Safe, and Ready" Lead for cleanliness and safety.
- Documented daily production and materials usage in IMS Inventory Management System to track data for review.
- Developed and enhanced job assignments, planned production schedules and strengthened organization of task flows.
- Delivered successful training to more than 32 employees, educating on successful work processes and productivity strategies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Applied security, safety and loss prevention strategies during shifts.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Taught proper procedures and strategies for success to new employees.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained five employees over the course of 3 months.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Memorized ingredients and recipes for hundreds of specialty drinks.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas.
- Answered parent/client phone calls promptly and in a professional manner.
- Pleasantly greeted all parents/students.
- Assisted with daily office tasks.
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Resume Overview
School Attended
- Somerset Arts Conservatory
Job Titles Held:
- Shift Supervisor
- Barista Trainer
- Barista
- Assistant to the Administrative Activities Liason
Degrees
- High School Diploma
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