Shift Supervisor Resume Example Great Lakes ACE Hardware

SHIFT SUPERVISOR

Professional Summary

Industrious and enthusiastic management professional offering 10+ years of experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Skills

Excellent people skills
Exceptional customer service
Quick learner
Problem-solving skills
Multi-tasking strengths

Supportive and motivational
Team leader
Social perceptiveness
Proficient in Microsoft Office Suite
Adaptable

Work History

Shift Supervisor / / Great Lakes ACE Hardware - Farmington Hills, MI / 04.2020 - Current

Serve in a supervisory capacity, overseeing direction of store associates and coordination of store operations. Responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes customer satisfaction, driving sales, building sales and product knowledge, as well as being store Business to Business champion.
Routinely called upon to do the jobs or some functions of the job of all subordinates and therefore able to do any job in the store.
Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly.
Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with District Manager.
Control and oversee operating costs (maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates.
Maintain accurate inventory through on-hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate guidelines and deadlines.
Ensure appropriate merchandise stock levels, merchandise adjacency's and presentations according to corporate guidelines; signing, and assortment in all departments; ensuring sales floor is adequately stocked.
Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates.
Oversee up to 15 associates in the store, in the absence of the Store or Assistant Management staff. Carry out oversight responsibilities in accordance with GLA's policies, procedures, and applicable laws.
Responsibilities include training associates; assigning, and directing work; addressing complaints and resolving problems with the direction of the management team.
Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel.

Field Organizer (contract) / / Bloomberg 2020 - Bloomfield Hills, MI / 01.2020 - 03.2020

Identified community organizations and leaders to establish and nurture relationships to help build awareness for Bloomberg 2020
Collaborated with organizational leadership to assess objectives and develop implementation plans to reach voters
Served as campaign representative within Oakland County with community members, voters and volunteers
Fostered collaborative efforts to schedule, host and facilitate campaign events and identify further opportunities to reach members of community
Scheduled, coordinated, and trained volunteers in operation of phone banks, texting banks, and door to door canvassing
Identified and tracked field staff progress to daily and weekly goals
Attended and spoke at democratic club meetings to share the message of Bloomberg 2020

Manager / / R&R Transportation - Farmington Hills, MI / 04.2017 - 01.2020

Managed medical transportation office, wrote schedules, held interviews, coordinated and dispatched team of 10 drivers
Maintained a fleet of vehicles used to transport injured patients to and from, their hospital/doctor visits
Developed key relationships with healthcare providers including hospitals, physician groups, case managers, discharge planners and individual medical facilities
Exhibited professionalism and diligence in accordance with established company standards to present a professional image to the patient and the general public
Conducted monthly telephone calls with patients and service providers to ensure quality service delivery to all parties involved
Implemented marketing plans in support of increasing client/patient base
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet patient needs

Executive Assistant to Township Supervisor / / Charter Township Of West Bloomfield - West Bloomfield, MI / 12.2014 - 04.2017

Assisted Township Supervisor in administration of tasks, policies and mandated duties
Interacted with residents, contractors and professional services personnel to resolve issues, direct activities and foster communication and relations
Responded to emails and other correspondence to facilitate communication and enhance township processes
Liaison to civic groups such as, The West Bloomfield Coalition for Youth
Managed external contacts for the Supervisor and kept track of periodic communication needed for priority contacts
Contributed to smooth township operations by planning and organizing meetings and conferences, including conference calls
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability

Education

Algonquin College - Ottawa, ON Canada / 2004Certificate of Media And Communications: Media And Communications

Certifications

Property and Casualty Resident Producer, Michigan

State of Michigan, CPR and AED Certified

Resume Overview

Companies Worked For:

Great Lakes ACE Hardware
Bloomberg 2020
R&R Transportation
Charter Township Of West Bloomfield

School Attended

Algonquin College

Job Titles Held:

Shift Supervisor
Field Organizer (contract)
Manager
Executive Assistant to Township Supervisor

Degrees

Certificate of Media And Communications : Media And Communications

Shift Supervisor Resume Example

Resume Score: 80%

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