Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. I have approximately 20 + years in the business ranging from call centers to working directly with people face to face. I consider myself a people person.
Supervised a staff of about 10 people
Responsible for getting the store ready to open or close. Opening duties included, getting the prep ready for the day and handling all money from safe. Banking duties. Closing duties included, making sure the store was clean and ready for next day of business. Deposit money to safe.
Duties included answering calls to make reservations for customers traveling to and from the airport. This may have included large and small groups of people.
Duties inluded activation of credit cards for Sears. Spoke with customers about activation while gently approaching customers with sales for Account Care and other items.
This company sold the GM Protection Plan. Duties included calling customers, getting the sale, writing up the paper work, sending to GM. Also, for last four years of employment performed admin duties. This included calling back after receiving the paperwork. Assisting customers with GM services. Bill collecting.
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