Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated retail professional and experienced Keyholder. Offering [Number]+ year demonstrated track record of success exceeding sales goals. Motivated to increase customer satisfaction and grow business revenue.

Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature.

Responsive team leader with strong [Type] background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Team-minded [Job Title] with established [Area of expertise] and [Area of expertise] talents. Experienced in compiling budgets, weekly management reports and variance reports with [Software]. Detail-oriented and highly organized individual with [Number]-year background in supervising [Type] and [Type] departments.

[Job Title] specialized in retail and customer service environments. Strong leader with excellent history of training new employees in effective sales strategies.

Articulate professional talented at monitoring and managing customer service experience in [Type] departments. Recognized for maintaining current and accurate knowledge of product features, benefits and availability. Excellent decision-making, multitasking and leadership abilities.

Energetic [Job Title] with [Number] years of progressive [Type] experience. Strengths included merchandising and inventory management.

Responsible retail professional pursuing [Degree]. Outgoing and energetic with strong communication and time management abilities.

Customer service-oriented professional with enthusiastic personality and skills in [Skill] and [Skill]. Ready to apply experience in [Area of expertise] in retail position with exciting organization.

Seasoned retail management professional with career history built on strong interpersonal, planning and problem-solving abilities. Driven leader and program manager with key abilities in marketing, merchandising and sales planning. Seeking [Job Title] position with growth-oriented company.

Customer-oriented Retail Manager with over [Number] years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in [Software]. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Dedicated and hardworking [Job Title] leads and motivates retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations to target improvements and enhance operations.

Skills
  • Results-oriented mindset
  • Clean and professional
  • Employee training
  • Money Transfer Systems
  • Quality Assurance
  • Computer literate
  • Good communication skills
  • Team leadership experience
  • Merchandising
  • Creating marketing plans
  • Creating store processes
  • Leadership development
  • Building brand awareness
  • Managing retail build outs
  • Customer outreach
  • Store growth planning
  • Driving business growth
  • MS Office
  • Reliable and trustworthy
  • Data management
Experience
06/2021 to Current Shift Manager/Key Holder Marquette University | Milwaukee, WI,
  • Operated cash register.
  • Maintained store in clean and neat manner.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Set up visually appealing promotional displays.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Responded to safety and loss prevention incidents.
  • Organized in-store promotional events.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Calculated bill totals and tax amounts.
  • Recommended improvements to store procedures.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings [Number]%.
  • Evaluated transactions for suspected fraud.
08/2020 to 04/2021 Daycare Teacher New York Community Bancorp, Inc. | Bayside, NY,
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Taught children foundational skills such as colors, shapes and letters.
  • Organized and led activities to promote physical, mental and social development.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Read aloud and played alphabet games to encourage early literacy.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Implemented warning and timeout strategies to encourage good behavior.
  • Introduced learning activities and imaginative play materials for children to explore and manipulate.
  • Identified symptoms of emotional and developmental issues and alerted parents or guardians.
  • Escorted children on outings and trips to local parks and zoos.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Read stories to children and taught painting, drawing and crafts.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Observed children to record development.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Enforced behavior expectations at all times.
  • Kept records of over [Number] students' progress, detailing behavioral, emotional, academic and social growth.
  • Planned and led games, reading and activities for groups of [Number] children.
  • Observed children, using Anecdotal method to record development, interests and skills.
  • Introduced groups of [Number] toddlers to multisensory activities such as music, dance and stories to encourage exploration and spark curiosity.
  • Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with [Number]-year-old students.
  • Organized [Type] activities for classroom of [Number] students to teach [Skill].
  • Made healthy, well-balanced breakfasts and lunches for [Number] children.
  • Inventoried classroom supplies and budgeted for new [Type] tools to enhance learning.
  • Helped children reach [Type] and [Type] milestones.
  • Participated in [Number] professional development activities from [Year] to [Year] including [Type] and [Type].
  • Implemented [Technique] into daily teaching routines, resulting in [Result].
  • Planned, budgeted for and executed [Number] trips to [Type] locations.
05/2019 to 08/2020 Call Center Customer Service Representative United Dairy Farmers | Bellevue, KY,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Assisted [Number]+ callers per week in fast-paced environment.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Trained new employees on processes to promote productivity team-wide.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Processed customer account changes with proprietary software.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Improved call management database by frequently changing and updating customer contact information.
01/2016 to 11/2018 Cashier McDonald's | City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Increased sales by suggesting specific complementary items to customers.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Education and Training
Expected in 06/2020 High School Diploma | Grays Creek High School, Hope Mills, NC GPA:

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Resume Overview

School Attended

  • Grays Creek High School

Job Titles Held:

  • Shift Manager/Key Holder
  • Daycare Teacher
  • Call Center Customer Service Representative
  • Cashier

Degrees

  • High School Diploma

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