shift manager key holder resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Hard-working mindset
  • Merchandising
  • Sales proficiency
  • Quality assurance
  • Time management
  • Team Player
  • Developing brand messaging
  • Merchandising operations
  • Strategic selling
  • Process and procedure development
  • Planning and Coordination
  • Basic Math
  • Clerical Support
  • Multi-tasking strength
  • Energetic nature
Work History
Shift Manager/Key Holder, 03/2021 - Current
Alorica Inc. Omaha, NE,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Rotated stock according to dates and protocols.
  • Trained and mentored new employees.
  • Broke down boxes and disposed of trash.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Directed customers to correct store locations.
  • Opened and closed store five days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Tracked and prioritized work orders to meet daily production requirements
  • Accepted and processed customer returns.
  • Monitored security areas during busy periods.
  • Received and counted money.
  • Opened inventory boxes and restocked shelves.
  • Completed store opening and closing procedures.
  • Processed cash, credit, debit and check payments.
  • Provided sales feedback to management to address concerns in sales reports.
Customer Service Representative, 11/2020 - 03/2021
Ria Financial City, STATE,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Parking Services Lead, 04/2014 - 10/2020
Disneyland Resort City, STATE,
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Optimized customer support by establishing collaborative service environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Executes excellent sales floor merchandising and selling.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
: Business Administration, Statistics Math Tutor, Expected in
Riverside City College - Riverside, CA
Status -

GPA: 3.3

high school diploma: , Expected in 05/2013
Paramount High School - Paramount, CA
Status -

Class of 2013” Club Vice-President ASB club Treasurer Graduated, GPA: 3.2

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Resume Overview

School Attended

  • Riverside City College
  • Paramount High School

Job Titles Held:

  • Shift Manager/Key Holder
  • Customer Service Representative
  • Parking Services Lead


  • high school diploma

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