shift manager resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Proficient shift manager highly skilled in cash handling and generating daily tender reports. Well versed at handling all areas of operations. Ensures the accuracy and timeliness of accounting documents submitted by all vendors. Effective at determining all transactions are properly processed. Efficient at analyzing and reviewing reports to ensure they are in proper format and accounting data is valid. Adheres to prescribed regulatory manuals and procedures. Analytical problem solver using independent decision making skills and sound judgment to positively impact daily operations. Dedicated retail professional with history of meeting company goals by following rules and regulations. Comfortable working under pressure and adapting to new challenges. Recognizes the importance of meeting deadlines. Works well with others or independently. Multi-talented retail operator offering 10 plus years of retail experience and customer service. Personable and energetic with skills in organizing, detail-oriented, multitasking, creative and diligent with excellence at building customer rapport.
Skills
Accurate money handling
Inventory controls
Training and mentoring
Excellent work ethic
Planning and Coordination
Team Player
Flexible & Adaptable
Conflict resolution
Highly Organized
Report Review
Efficient At Meeting Deadlines
Moderate in Excel and paper formats.
Work History
03/2021 to CurrentShift ManagerGiant Eagle, Inc. | Morgantown, WV,
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Supervised employees and oversaw quality compliance with company standards for food and services.
Exercised composure under pressure and in escalated customer service scenarios during periods of high volume.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Plans, coordinates, and conducts activities for patrons and special guests.
Hosted wine and food tasting events for patrons.
Manages crowds with ease and efficiency while in a fast past environment.
Instructs team members in specific tasks and job techniques.
Conscientious about safety procedures.
Tracked receipts and inventory movements.
Processed cash, credit and touchless transactions to fulfill customer orders.
Verified customers' legal to purchase products and services.
Completed transactions, exchanges and returns to support payment processing.
Participated in inventory control and loss-prevention programs to reduce shortage.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained cash drawer of $ 300 or more per shift.
Collected and authorized payments of guests.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Scanned documents and saved in database to keep records of essential organizational information.
Completed data entry tasks with accuracy and efficiency.
Drafted reports for upper management as directed.
Produced monthly reports using advanced Excel spreadsheet functions.
Organized, sorted and checked input data against original documents.
Outlined appropriate processes and procedures to fulfill and complete inquiries.
Sorted documents and maintained organized filing process.
Compiled data and reviewed information for accuracy prior to input.
12/2012 to 03/2021Store AssociateSpectrum | North Olmsted, OH,
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Approached browsing customers to initiate conversations to determine buying preferences.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Displayed merchandise by arranging in appealing ways to boost sales.
Answered questions about store policies and addressed customer concerns.
Employed strategic tactics such as cross-selling and upselling to drive sales.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Used POS system to process sales, returns, online orders and gift card activations.
Greeted customers, helped locate merchandise and suggested suitable options.
Maintained customer satisfaction with quick and professional handling of product returns.
Informed customers of current store promotions to encourage additional sales purchases.
11/2010 to 12/2012Store AssociateSpectrum | Porterville, CA,
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Approached browsing customers to initiate conversations to determine buying preferences.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Displayed merchandise by arranging in appealing ways to boost sales.
Answered questions about store policies and addressed customer concerns.
Employed strategic tactics such as cross-selling and upselling to drive sales.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Used POS system to process sales, returns, online orders and gift card activations.
Greeted customers, helped locate merchandise and suggested suitable options.
Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
Maintained customer satisfaction with quick and professional handling of product returns.
Informed customers of current store promotions to encourage additional sales purchases.
Maintained payroll information by calculating, collecting and entering data.
Verified timekeeping records and handled any discrepancies with employees.
Calculated payroll deductions by accurately using Kronos and processed payroll to meet preset requirements.
Processed new hire paperwork and documents.
Scanned documents and saved in database to keep records of essential organizational information.
Completed data entry tasks with accuracy and efficiency.
Drafted reports for upper management as directed.
Verified data files prior to entry to maintain high data accuracy.
Organized, sorted and checked input data against original documents.
08/2009 to 11/2010Waitress/CashierThe First Class Club | City, STATE,
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Inspected dishes and utensils for cleanliness.
Bussed and reset tables to keep dining room and work areas clean.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Used cash registers and credit card machines to cash out customers.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Expected in 06/2019 to to Associate of Science | Medical Billing And Coding Ultimate Medical Academy - Clearwater, Clearwater, FLGPA:
Expected in 06/2009 to to High School Diploma | Robert M Shoemaker High School, Killeen, TXGPA:
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