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Shift Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Eager to develop and advance professionally into a more challenging position.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Training and mentoring
  • Team development
  • Inventory Management
  • Schedule oversight
  • Team Management
  • Communications
  • Problem Resolution
  • Relationship Development
Experience
Shift Manager, 10/2016 to Current
Horizon HouseSeattle, WA,
  • Developed new promotional strategies to increase customer base and market share, promoting [Product or Service] through diverse channels.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Increased overall team efficiency and productivity.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Mentored and supported new employees to maximize team performance.
  • Trained and supervised staff members.
  • Managed and mentored [Number] staff members.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Assistant Dance Instructor, 08/2016 to 06/2018
Fred Astaire Dance StudiosMarietta, GA,
  • Collaborated in team-based environment to uphold quality and continuity of service to all clients.
  • Helped with coordination and administration of complete dance program.
  • Set up special open houses to gain new clients.
  • Provided individual instruction to students.
  • Instructed groups of up to [Number] couples, with particular focus on [Style], [Style] and [Style].
  • Planned and oversaw marketing plans to increase studio business.
  • Upheld all studio guidelines and legal requirements.
  • Devised and directed group, couples and individual dance performances.
  • Built and cultivated lasting professional relationships with other dancers, choreographers and performers by attending social events and maintaining communication.
  • Created and choreographed dance moves and routines for self, partners and ensembles.
  • Learned choreography quickly and adapted to changes in choreography seamlessly by maintaining physical and mental flexibility.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Head Waitress, 01/2006 to 08/2013
IHOP Restaurants LLCCity, STATE,
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Checked order accuracy and food quality before delivering to customers.
  • Checked menus to verify current selection availability and cleanliness.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Dance Instructor, 08/2006 to 05/2009
Dance For JoyCity, STATE,
  • Assessed students' grasp of class material presented in courses and workshops.
  • Established objectives for all lessons, modules and projects.
  • Evaluated student progress and adjusted learning plans to foster progress.
  • Lectured full classrooms of adult students on various self-improvement subjects.
  • Managed curriculum development and daily facility operations in alignment with corporate objectives.
  • Built rapport with students and parents to increase academic success and parent engagement.
Education and Training
: Paralegal Studies, Expected in
Florence Darlington Technical College - Florence,
GPA:
High School Diploma: , Expected in 05/2010
West Florence High School - Florence, SC
GPA:

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Resume Overview

School Attended
  • Florence Darlington Technical College
  • West Florence High School
Job Titles Held:
  • Shift Manager
  • Assistant Dance Instructor
  • Head Waitress
  • Dance Instructor
Degrees
  • Some College (No Degree)
  • High School Diploma

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