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Shift Manager/Administrative Assistant Resume Example

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SHIFT MANAGER/ADMINISTRATIVE ASSISTANT
Professional Summary

Enthusiastic executive assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of hospitality and customer service and training in team management. Motivated to learn, grow and excel in a company that is a great fit for me. Proven executive assistant with three years of customer service.

Skills
  • Organization of scheduling for customers and staff
  • Customer service
  • Team Leadership
  • PowerPoint
  • Microsoft Word
  • Receptionist
  • Scheduling
  • Trainer
  • Client records management
  • Customer Service
  • Issue resolution
  • Inventory and supply
  • Guest relations
  • Safety processes and procedures
  • Data Entry
  • Creative problem-solving
  • Teamwork
  • Cash Handling
  • Microsoft Office
  • Strong verbal and written communication
  • Staff education and training
  • Troubleshooting abilities
  • Time management
  • Inventory controls
  • Accurate money handling
  • Training and mentoring
  • Data collection and analysis
  • Service-oriented self-starter
Work History
Shift Manager/Administrative Assistant, 01/2017 to Current
Assured Partners – Ozark , MO
  • Anticipated and addressed guests' service needs by reviewing daily spa appointments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Performed root cause analysis to determine quality issues and develop long-term solutions.
  • Assigned daily employee tasks and monitored activity and completion.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Assisted estheticians and massage therapists in setting up rooms and stations with supplies
Executive Assistant, 01/2015 to 01/2017
Miramed – Westwood , MA
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Supported executive through personal document management, calendar organization and collateral preparation for meetings.
  • Monitored executive's work calendar and scheduled appointments, meetings and travel.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Maintained staff directory and company policy handbook for human resources department.
Office Assistant, 01/2014 to 01/2015
Kohl's Corp. – Ontario , CA
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Offered departmental administrative support.
  • Ensured business records were accurate by consistently updating customer information.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
  • Coordinated efficient calendars for 6 insurance agents by factoring in schedule availability and load limitations.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Administrative Assistant, 04/2020 to 11/2020
Brandl And Tedeschi Insurance – City , STATE
Education
Bachelor of Business: Business Administration And Management, Expected in 02/2022
University of Wisconsin Green Bay - City, State
High School Diploma: 06/2016
Plymouth Comprehensive High School - City
Accomplishments
  • Developed and implemented LGBTQ+ inclusion program - Kohler Waters Spa
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Resume Overview

School Attended

  • University of Wisconsin Green Bay
  • Plymouth Comprehensive High School

Job Titles Held:

  • Shift Manager/Administrative Assistant
  • Executive Assistant
  • Office Assistant
  • Administrative Assistant

Degrees

  • Bachelor of Business : Business Administration And Management , Expected in 02/2022
    High School Diploma : 06/2016

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