, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Skills
Accurate Money Handling
Team Leadership
Team Development
Training and Development
Opening and Closing Procedures
Inventory controls
Training and mentoring
Team Building
Strategic planning
Cultural awareness
Teambuilding
Responsible
Work History
11/2012 to 08/2020Shift ManagerPacific Medical Centers | Hillsboro, OR,
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cooperated with coworkers to improve customer experience and manage storefront.
Supervised employees and oversaw quality compliance with company standards for food and services.
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Kept employees operating productively and working on task to meet business and customer needs.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Trained back-up associates and led crew members in managing operations of storefront.
Coached crew members to optimize performance and motivate toward more efficient work.
Exercised composure under pressure and in escalated customer service scenarios.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Excelled in every store position and regularly backed up front-line staff.
Trained and mentored new employees to maximize team performance.
10/2009 to 08/2012Shift Manager TraineeCheckers Drive-In Restaurants, Inc. | Miramar, FL,
Excelled in every store position and regularly backed up front-line staff.
Trained and mentored new employees to maximize team performance.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Kept employees operating productively and working on task to meet business and customer needs.
Trained back-up associates and led crew members in managing operations of storefront.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Exercised composure under pressure and in escalated customer service scenarios.
Coached crew members to optimize performance and motivate toward more efficient work.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Cooperated with coworkers to improve customer experience and manage storefront.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Supervised employees and oversaw quality compliance with company standards for food and services.
06/2006 to 07/2009Assistant ManagerOnemain (Formerly Springleaf & Onemain Financials). | Modesto, CA,
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
04/2003 to 06/2006Shift ManagerPacific Medical Centers | Tukwila, WA,
Trained and mentored new employees to maximize team performance.
Excelled in every store position and regularly backed up front-line staff.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Exercised composure under pressure and in escalated customer service scenarios.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Coached crew members to optimize performance and motivate toward more efficient work.
Trained back-up associates and led crew members in managing operations of storefront.
Kept employees operating productively and working on task to meet business and customer needs.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Supervised employees and oversaw quality compliance with company standards for food and services.
Cooperated with coworkers to improve customer experience and manage storefront.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Education
Expected in 06/1989 | Medical AssistingCoastal Training Institute, Montgomery, Al, GPA:
Expected in | Elementary EducationAlabama State University, Montgomery, ALGPA:
Expected in 05/1983Diploma | Monron Senior High School, Lower Peach Tree, AL, GPA:
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