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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Skills
  • Accurate Money Handling
  • Team Leadership
  • Team Development
  • Training and Development
  • Opening and Closing Procedures
  • Inventory controls
  • Training and mentoring
  • Team Building
  • Strategic planning
  • Cultural awareness
  • Teambuilding
  • Responsible
Work History
11/2012 to 08/2020 Shift Manager Pacific Medical Centers | Hillsboro, OR,
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
10/2009 to 08/2012 Shift Manager Trainee Checkers Drive-In Restaurants, Inc. | Miramar, FL,
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
06/2006 to 07/2009 Assistant Manager Onemain (Formerly Springleaf & Onemain Financials). | Modesto, CA,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
04/2003 to 06/2006 Shift Manager Pacific Medical Centers | Tukwila, WA,
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Education
Expected in 06/1989 | Medical Assisting Coastal Training Institute, Montgomery, Al, GPA:
Expected in | Elementary Education Alabama State University, Montgomery, AL GPA:
Expected in 05/1983 Diploma | Monron Senior High School, Lower Peach Tree, AL, GPA:

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Resume Overview

School Attended

  • Coastal Training Institute
  • Alabama State University
  • Monron Senior High School

Job Titles Held:

  • Shift Manager
  • Shift Manager Trainee
  • Assistant Manager
  • Shift Manager

Degrees

  • Diploma

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