Food service worker with fast food, retail and customer service experience. Trained in food safety and handling.Hardworking Shift Manager focused on producing quality food and providing excellent customer service.
Resolved customer questions, issues and complaints. Routinely evaluate VOTC reports to identify problems and areas for improvement. Address negative customer feedback immediately. Work as a team member performing cashier duties, product assistance and cleaning. Work well under strict deadlines and respond to service requests and emergency call-outs. Assist customers with store and product complaints. Accurately logged all daily shipping and receiving orders.
Stock and rotated inventory regularly.
Crew Member from August 2010 to October 2010
Crew Trainer from October 2011 to June 2012
Shift Manager from June 201Served fresh, hot food with a smile in a timely manner.3 to June 2014
Prepared items according to written or verbal orders, working on several different orders simultaneously.Assisted management with monthly inventory control and weekly stock ordering.Quickly unloaded product shipments and stocked freezers.Took initiative to find extra tasks when scheduled duties were completed.Worked well with teammates and openly invited coaching from the management team.Followed all established restaurant practices and procedures.Followed all established restaurant practices and procedures.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Cleaned food preparation areas, cooking surfaces, and utensils.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Carefully maintained sanitation, health and safety standards in all work areas.Mastered Point of Sale (POS) computer system for automated order taking.Quickly and efficiently processed payments and made accurate change.Properly portioned and packaged take-out foods for customers.Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
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