My professional background includes a great amount of quality customer service as well as quality care for people. As it is outlined in my previous work history, one can see that I enjoy working with and around people.
I am quite knowledgeable in the health care field as I was originally going to school to become a registered nurse.
I enjoy new tasks and daily challenges.
When it comes to working as a CNA, I have experience in working in assisted livings, long-term care units, dementia units, and also rehabilitation units.
Certified Nursing Assistant certification- June 12, 2009
Assisted Living Pharmacy Service (ALPS) certification- August 4, 2010
American Heart Association (CPR and AED) program- March, 2013
Dairy QueenSeptember 2012 to CurrentShift Manager Jackson, WI
Specific duties: At Dairy Queen I am responsible for directly supervising and coordinating tasks for my fellow employees and myself to complete, while providing quality food and service.
Throughout my shift, I float anywhere that my staff needs my help.
I make sure that counters are clean and presentable, the dining room is clean, bathrooms are neat and stocked, and that customers enjoy their food.
At the end of my shift I am responsible for balancing the registers and getting them ready for the next shift.
Supervisor: Jeff K.
Starting Salary: $8.50/hour
Ending Salary: $9.00/hour
Reason for leaving: I am looking for a job that has a little more personal reward and is also able to provide me with more hours to work.
Virginia HighlandsJuly 2011 to May 2012CNA/ RCS (resident care specialist) Germantown, Wisconsin
Specific duties: At Virginia Highlands- Rehab unit, I was an advocate for each and every one of my patients.
I ensured that their answers, requests, needs, and wants could be fulfilled to the best of my ability, if I could not answer or fix the issue I referred them to someone who was able to help in a way better than I could.
My patients and some of my co-workers referred to me as the RCS that is always smiling; I provided a very positive/ upbeat attitude when at work.
Some of my other duties at Virginia Highlands included: working as a feeding assistant, preparing room trays, passing dinner/ drinks in the dining room, working with therapy to ambulate specific patients to and from the dining room, providing quality patient cares, charting accurately and efficiently, and finally providing a "home-away-from-home" atmosphere to my patients as best as I was able.
Starting salary: $11.95/hour
Ending salary: $12.25/hour
Reason for leaving: Virginia Highlands was an unprofessional work environment and the management was undergoing drastic changes to try and keep the facility running.
Starbucks Coffee & CompanyNovember 2010 to January 2012Barista Germantown, WI
Specific duties: At Starbucks, I was responsible for getting our drive-thru back up to Starbucks drive-thru standards.
Some of my other responsibilities included: hand-crafting beverages in a timely fashion (while ensuring quality of the drink), taking orders for drive-thru, cash handling, processing tips for the company every week, cleaning responsibilities, running "mock" QUASA audits for the company, and finally providing an uplifting experience for each customer on every one of my shifts.
Supervisor: Tony Pingel
Starting salary: $8.50/ hour + tips
Ending salary: $9.50/ hour + tips
Reason for leaving: I left Starbucks in order to continue my CNA career and get my heart back into the line of work which I love.
Ellen's Home (CBRF) Assisted LivingJune 2010 to December 2010CNA/CBRF- Med passer Germantown, WI
Specific duties: At Ellen's Home, I started working as a CNA and then slowly transitioned into med passing.
My duties at Ellen's Home included: preparing and serving meals, cleaning up after dinner, doing laundry, providing quality patient care, and then I transitioned and added med passing into this daily work routine.
Supervisor: Bonnie Sanfelippo
Starting salary: $10.75/hour
Ending salary: $10.75/hour
Reason for leaving: There was miscommunication between management and myself and due to conflicting schedules, I had to leave Ellen's Home. My work schedule was interrupting my school work and study habits.
Linden GroveJanuary 2010 to April 2010CNA (rehabilitation unit) Menomonee Falls, WI
Specific duties: At Linden Grove, I was responsible for many duties.
Some of my other duties included: retrieving meal tickets for patients eating in their rooms, working as a feeding assistant for those in need, charting efficiently, providing quality patient care, completing range of motion exercises with patients/ therapy, and additionally personally making sure my patients felt as much at "home" as possible.
Supervisor: Not applicable
Starting salary: $10.00/hour
Ending salary: $10.00/hour
Reason for leaving: I had to leave Linden Grove due to an unexpected hospitalization in April 2010.
Starbucks Coffee & CompanyNovember 2006 to December 2009Barista Germantown, WI
My duties at Starbucks varied greatly.
I constantly provided an uplifting customer experience, hand-crafted beverages, took drive-thru orders, cash-handed, processed tips on occasion (as needed basis), stocked and maintained supplies on each shift, completed assigned duties according to the shift's requirements, and I also held cleaning responsibilities that supported customer satisfaction as well as the company's needs.
Supervisor: Kari Anne Strassburg (store manager- no longer current store manager)
Starting salary: $7.50/hour + tips
Ending salary: $9.75/hour + tips
Reason for leaving: I originally left Starbucks to start my CNA career.
Education and Training
Waukesha County Technical College2010Associate of Science: General education/ HealthcarePewaukee, WI, United States