Shift Manager Resume Example Mcdonald's - Lexington Park, Maryland

SHIFT MANAGER

Professional Summary

Organized and dedicated expert of many years of Manger & Shift Lead work, looking to expand my degree as an Administrative Assistant opportunity. I have a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Work History

McDonald's - Shift ManagerLexington Park, MD08/2019 - Current

Cleaned areas regularly to maintain sanitation and safety standards and streamline service flow
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
Maintained well-stocked stations with supplies and spices for maximum productivity
Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
Administering cash positions and dealing with bank deposits
Checking temperature of food to ensure safety
Getting orders from customers and preparing food accordingly
Mentored staff in expectations and parameters of kitchen goals and daily work
Maintained smooth and timely operations in preparation and delivery of meals
Trained and mentored new employees to maximize team performance
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
Managed schedules, accepted time off requests and found coverage for short shifts
Trained back-up associates and led crew members in managing operations of storefront
Cooperated with coworkers to improve customer experience and manage storefront
Supervised 5+ employees and oversaw quality compliance with company standards for food and services
Worked closely with team members to schedule breaks and shifts to meet state regulations
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints

A Homemade Plan - Direct CaregiverPrince Frederick, MD10/2017 - 02/2018

Helped clients with managed home care, ensuring efficacy of care by monitoring health status
Completed entries in log books, journals and care plans to document accurately report patient progress
Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting
Provided clients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
Assisted disabled clients in any way necessary to facilitate independence and well-being
Assisted with general household activities, such as cooking, meal preparation and grocery shopping
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Provided safe mobility support to help patients move around personal and public spaces
Built strong relationships with clients to deliver emotional support and companionship
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
Scheduled and accompanied clients to medical appointments
Remained alert to problems or health issues of clients and competently responded
Worked to improve and enhance patient lives through effective and compassionate care
Administered medications to patients and remained vigilant for negative side effects
Maintained clean, safe and well-organized patient environment

Cracker Barrel Old Country Store - Shift Leader & Certified TrainerCalifornia, MD05/2015 - 01/2018

Recruited and trained new members for team
Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Submitted reports to senior management to aid in business decision-making and planning
Handled customer service by dealing with complaints, organizing stock and answering customer questions
Maintained positive customer relationships by responding quickly to customer service inquiries
Assisted general manager in overall responsibilities and duties of restaurant
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
Demonstrated conflict management skills while supervising employees
Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner
Processed payments and counted change to complete transactions
Utilized advertisement methods, marketing tools and sales opportunities to maximize financial success to restaurant
Management if concurrent restaurant projects and requirements
Imply leadership skills to promote staff growth through individual and group training
Counted cash in register drawer at beginning and end of shift
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Monitored employee performance and developed improvement plans
Supported staff development and goal attainment by focusing on skill development and job satisfaction
Coached team on effective up selling and cross-selling methods

Skills

Team Leadership
Financial Management
Communications
Supervision
Verbal and written communication
Office management
Proficient in Microsoft Office
Detailed Oriented

Accurate Money Handling
Training and mentoring
Staff Management
Customer service
Problem resolution
Bookkeeping
Date Entry

Education

05/2020Colorado Technical UniversityColorado Springs, COAssociate of Science: Business Administration

06/2012Great Mills High SchoolGreat Mills, MDHigh School Diploma

Certifications

CPR & First Aid Certified

Resume Overview

Companies Worked For:

McDonald's
A Homemade Plan
Cracker Barrel Old Country Store

School Attended

Colorado Technical University
Great Mills High School

Job Titles Held:

Shift Manager
Direct Caregiver
Shift Leader & Certified Trainer

Degrees

Associate of Science : Business Administration
High School Diploma

Shift Manager Resume Example

Resume Score: 80%

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