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shift manager resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Experienced at problem solving, customer service and hiring and training hardworking, quality staff. Practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Skilled in providing creative solutions to customer complaints. Trained retail associates on sales techniques and crisis management. Reliable Department Manager with 8 years in retail management and sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Employs excellent leadership skills and multi-tasking strengths.

Highlights

Store operations

Retail inventory management

Accurate cash handling

Conflict resolution skills

Leads with discernment

MS Office proficient

Outstanding communication skills

Team-oriented

Consciences

Accomplishments

Decreased checkout times from 48 seconds per transaction to 41 seconds per transaction by improving cashier training and promoting teamwork. Promoted to Assistant manager after 2 months as a sales associate. Trained 3 store managers over a period of 4 months while simultaneously filling both positions during training and gap periods. Recognized by peers and management for going above and beyond normal job functions.

Experience
Shift Manager, 01/2011 - 06/2015
Raising Canes Chicken Westchester, OH, UNITED STATES
  • Trained partners in drink preparation, service, sanitation and safety procedures.
  • Purchased supplies and equipment needed to ensure quality and timely delivery of services.
  • Compile and balance cash receipts at the end of the day or shift.
  • Count inventory and send reports to the company.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Resolve customer complaints regarding partner performance and services rendered.
  • Assign duties, responsibilities, and work stations to partners in accordance with work requirements.
  • Observe and evaluate partners and work procedures in order to ensure quality standards and service.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Minimized loss and misuse of equipment through proper store supervision and staff training.
Assistant Manager, 11/2011 - 2013
Mhc Equity Lifestyle Properties Plant City, FL,
  • Guided customers in choosing items that reflected personal style and shape.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
  • Placed special orders and called other stores to find desired items.
  • Organized and located inventory and updated store spreadsheets.
  • Addressed customer inquiries and resolved complaints.
  • Trained all new managers on store procedures and policies.
  • Worked closely with the district manager to formulate and build the store brand.
  • Maintained daily record of all transactions in order to ensure store goals were met.
  • Revamped all training techniques and material for store associates.
  • Completed weekly schedules according to payroll policies.
  • Reduced and controlled expenses by eliminating liabilities.
  • Managed the store during gaps in upper management as well as being solely responsible for training them when they were hired.
  • Oversaw all reviews and set goals for staff.
  • Determined staff promotions and demotions, and terminated employees when necessary.
Manager, 09/2006 - 11/2010
Labcorp Bellevue, , UNITED STATES
  • Oversaw and assisted all areas of food production.
  • Monitored employee behavior and recommended actions that should be taken.
  • Trained new employees in food standards.
  • Arranged for equipment maintenance and repairs.
  • Handled all cash
  • Investigated and resolved complaints regarding food quality, service, or accommodations.
  • Created schedule for staff and assigned duties.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Sales associate and stock room supervisor, 08/2007 - 11/2009
AMERICAN EAGLE City, STATE,
  • Transferred inventory between stores.
  • Kept the floor and back room organized and spotless.
  • Handled customer complaints and returns.
  • Received orders and ensured techniques to minimize liabilities.
  • Assisted customers in finding merchandise and assisted with any needs they had.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Computed sales prices, total purchases and processed payments.
  • Helped find specific items at other stores or placed special orders online for customers.
  • Displayed the appropriate signage for products and sales promotions.
Education
Bachelor of Science: Communications & Psychology, Expected in December 2010
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HOUGHTON COLLEGE - Houghton, NEW York
GPA:
Status -
  • Internship at Allegany County-run rehabilitation clinic.
  • Senior Thesis project and paper "Truth in Advertising", which examined the psychology behind advertising techniques.
  • Vice President of my Freshman Class
  • Public Relations and Vice President for School Housing Leadership Council.
  • Teachers Assistant for marketing classes during my junior and senior year.
  • Minor in Art
  • Advanced coursework in marketing and statistics.
Skills
  • Excellent communication skills
  • Multi-tasking in high volume, high stress situations
  • Highly organized
  • Achieves goals
  • Time management

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Resume Overview

School Attended

  • HOUGHTON COLLEGE

Job Titles Held:

  • Shift Manager
  • Assistant Manager
  • Manager
  • Sales associate and stock room supervisor

Degrees

  • Bachelor of Science

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