Experienced at problem solving, customer service and hiring and training hardworking, quality staff. Practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Skilled in providing creative solutions to customer complaints. Trained retail associates on sales techniques and crisis management. Reliable Department Manager with 8 years in retail management and sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Employs excellent leadership skills and multi-tasking strengths.
Retail inventory management
Accurate cash handling
Conflict resolution skills
Leads with discernment
MS Office proficient
Outstanding communication skills
Decreased checkout times from 48 seconds per transaction to 41 seconds per transaction by improving cashier training and promoting teamwork. Promoted to Assistant manager after 2 months as a sales associate. Trained 3 store managers over a period of 4 months while simultaneously filling both positions during training and gap periods. Recognized by peers and management for going above and beyond normal job functions.
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