Shift Leader Manager Resume Example
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SHIFT LEADER MANAGER
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. I am very reliable and enthusiastic, offering 2 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs.
Skills
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Work History
Shift Leader Manager, 09/2019 to Current
Coffee And Bagel Brands – San Diego , CA
Coffee And Bagel Brands – San Diego , CA
- Worked with head supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Managed team of 6-8 to ensure optimal productivity and inventory control.
- Greeted store customers and discussed needs.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Responded to customer requests for products, services and company information.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
- Trained and assisted new kitchen staff members.
- Coordinated with Cashiers to gather and review order information for accurate order completion.
- Guided prepared items into oven precisely to prevent skin burns and cooked at specific temperatures and times.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
File Clerk /Front Desk Receptionist, 06/2018 to 07/2019
Bcfs – Columbus , OH
Bcfs – Columbus , OH
- Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Followed up with staff and clients by phone and email regarding missing or needed information and compiled retrieved information into files.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
- Trained junior staff on office procedures.
- Maintained physical and computer-based filing systems.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Routed incoming mail and messages to relevant personnel without delay.
- Received and routed business correspondence to correct staff members.
- Directed incoming calls to internal personnel and depart routing to best-qualified entity to respond to callers' needs.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Operated multi-line telephone system to independently handle over 50-80 calls each day.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Corresponded with clients through email, telephone or postal mail.
Administrative Assistant, 10/2016 to 02/2018
Renaissance Hospice – City , STATE
Renaissance Hospice – City , STATE
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Processed invoices and expenses using excel spreadsheets.
- Created PowerPoint presentations for business development purposes.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Maintained complex digital filing system for financial information.
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
- Executed record filing system to improve document organization and management.
- Completed intake assessment forms and filed clients' charts to ensure good organization.
- Inputted all gathered information and researched data on applicants into computer system using HospiceMD.
- Located missing file materials, which enabled staff to meet project deadlines and avoid lost man-hours.
- Upheld confidentiality of all information to avoid potential data breaches and client lawsuits.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
Education
Registered Medical Assistant: Medical Assisting, Expected in 07/2020
Northwest Career College - City, State
Northwest Career College - City, State
GED: 08/2019
State of Nevada Department Education
State of Nevada Department Education
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Resume Overview
School Attended
- Northwest Career College
- State of Nevada Department Education
Job Titles Held:
- Shift Leader Manager
- File Clerk /Front Desk Receptionist
- Administrative Assistant
Degrees
- Registered Medical Assistant : Medical Assisting , Expected in 07/2020
GED : 08/2019
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