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Shift Leader Manager Resume Example

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SHIFT LEADER MANAGER
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. I am very reliable and enthusiastic, offering 2 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs.

Skills
  • Filing assistance
  • Routing mail
  • Report development
  • Correspondence handling
  • Program files maintenance
  • Paperwork drafting
  • Customer and client relations
  • Multi-line phone proficiency
  • Organizing mail
  • Faxing paperwork
  • Filing and data archiving
  • Restocking supplies
  • Spreadsheet management
  • Recording patient demographics
  • Microsoft Word expertise
  • Mail distribution
  • Routing packages
  • Documentation and reporting
  • Payroll and budgeting
  • Excellent communication skills
  • Deadline driven
  • Cleaning abilities
  • Office and patient supplies ordering
  • Data entry
  • Sorting and labeling
  • Complaint resolution
  • Stock management
Work History
Shift Leader Manager, 09/2019 to Current
Company Name – City, State
  • Worked with head supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Managed team of 6-8 to ensure optimal productivity and inventory control.
  • Greeted store customers and discussed needs.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Responded to customer requests for products, services and company information.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Trained and assisted new kitchen staff members.
  • Coordinated with Cashiers to gather and review order information for accurate order completion.
  • Guided prepared items into oven precisely to prevent skin burns and cooked at specific temperatures and times.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
File Clerk /Front Desk Receptionist, 06/2018 to 07/2019
Company Name – City, State
  • Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Followed up with staff and clients by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
  • Trained junior staff on office procedures.
  • Maintained physical and computer-based filing systems.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Received and routed business correspondence to correct staff members.
  • Directed incoming calls to internal personnel and depart routing to best-qualified entity to respond to callers' needs.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Operated multi-line telephone system to independently handle over 50-80 calls each day.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Corresponded with clients through email, telephone or postal mail.
Administrative Assistant, 10/2016 to 02/2018
Company Name – City, State
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Processed invoices and expenses using excel spreadsheets.
  • Created PowerPoint presentations for business development purposes.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Maintained complex digital filing system for financial information.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Executed record filing system to improve document organization and management.
  • Completed intake assessment forms and filed clients' charts to ensure good organization.
  • Inputted all gathered information and researched data on applicants into computer system using HospiceMD.
  • Located missing file materials, which enabled staff to meet project deadlines and avoid lost man-hours.
  • Upheld confidentiality of all information to avoid potential data breaches and client lawsuits.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
Education
Registered Medical Assistant: Medical Assisting, Expected in 07/2020
Northwest Career College - City, State
GED: 08/2019
State of Nevada Department Education
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Resume Overview

School Attended

  • Northwest Career College
  • State of Nevada Department Education

Job Titles Held:

  • Shift Leader Manager
  • File Clerk /Front Desk Receptionist
  • Administrative Assistant

Degrees

  • Registered Medical Assistant : Medical Assisting , Expected in 07/2020
    GED : 08/2019

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