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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Attentive individual offering over 2 years working as Shift Leader for Brinker organization. Focused and skilled in employee oversight, mentoring and making process improvements. Manage team needs with proactive approach and conscientious attention on day-to-day needs. Well-organized in planning and workflows to accomplish objectives. Hardworking, encouraging and reliable.

Focused Shift Leader proudly offering a background in reviewing team tasks to assure quality. Courteous and cordial with strong desire to coach and train employees to reach maximum potential.

People-oriented Shift Leader effective in successfully executing new initiatives. Committed to creating a workplace culture that is consistent with the organization's mission and values. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Issue resolution
  • Process improvement
  • Staff development
  • Team supervision
  • Client support
  • Quality assurance
  • Safety procedures
  • Dependable and reliable
  • Inbound and outbound calling
  • Adaptive team player
  • Courteous demeanor
  • Organized
  • Personnel training and development
  • Flexible scheduling
  • Superior communication skills
  • Cash handling accuracy
  • Store maintenance
  • Staff training and development
  • Superb sales professional
  • Effective team player
  • Time management
  • High-energy attitude
  • Plexis POS system operations
  • Excellent multi-tasker
  • Strong communication skills
  • Organizational strengths
Experience
Shift Leader, 11/2018 - 03/2020
Playa Bowls Cape May, NJ,
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Participated in daily shift exchanges to coordinate tasks and handle special needs.
  • Mentored team members on techniques necessary to complete job tasks.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Allocated tasks to employees daily and monitored activity and task completion.
Server, 11/2018 - 03/2020
Highgate Hotels Johnson City, NY,
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Served average of 40+ patrons daily at this restaurant with consistent recommendations for exceptional service.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks.
  • Prepared salads and appetizers to back up kitchen staff.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
Hostess , 11/2018 - 03/2020
Red Robin International, Inc. Hemet, CA,
  • Assisted kitchen staff with food counts by determining number of items required for complete service.r
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered telephone to provide establishment information and take party reservations.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Checked dining and serving areas every 15 minutes to verify proper cleanliness and readiness for guests.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Education and Training
High School Diploma: , Expected in 12/2018
-
Lecanto High School - Lecanto, FL,
GPA:

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Resume Overview

School Attended

  • Lecanto High School

Job Titles Held:

  • Shift Leader
  • Server
  • Hostess

Degrees

  • High School Diploma

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