03/2016 to 02/2017Shift LeaderDunkin Donuts － columbia, scTook necessary steps to meet customer needs and effectively resolve food or service issues. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Packaged menu items into bags or trays and placed drink orders into carriers. Prepared and served beverages such as coffee, tea and fountain drinks. Quickly and efficiently processed payments and made accurate change. Carefully maintained sanitation, health and safety standards in all work areas. Mastered Point of Sale (POS) computer system for automated order taking. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Assisted management with monthly inventory control and weekly stock ordering. Managed team of [number] of professionals. Operated cash register with proficiency. Worked overtime shifts during busy periods.
09/2015 to 03/2016Crew memberDunkin Donuts － columbia, scUpdated register logs. Operated cash register with proficiency. Maintained gift certificate documentation. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Provided professional and courteous service at all times. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Served fresh, hot food with a smile in a timely manner. Correctly received orders, processed payments and responded appropriately to guest concerns. Served orders to customers at windows, counters and tables. Prepared and served beverages such as coffee, tea and fountain drinks.
11/2014 to 09/2015CSR/Head cashierBlythewood Oil － blythewood, scTrained and mentored new cashiers. Maintained work area in clean and neat manner. Accepted merchandise returns. Managed cashier shifts and breaks. Built and maintained productive relationships with employees. Greeted customers promptly and responded to questions. Documented performance issues. Helped customers find store locations and complete purchases. Counted and balanced cashier drawers. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers in finding out-of-stock items. Stocked and rotated inventory regularly. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place.
03/2013 to 09/2014Shift managerBlythewood Mcdonalds － blythewood, SCManaged team of [number] of professionals. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Worked with customer service to resolve issues. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. safe control and daily deposits, drawer countdowns and reconciliation
10/2011 to 10/2012store associateft jackson commissary － ft jackson , scGreeted all customers. Handled products and equipment in accordance with safety and sanitation guidelines. Conducted price checks for cashiers and service clerks. Ordered and shelved weekly sale items for customers. Built attractive holiday and seasonal displays for merchandising program. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Safely operated manual and electric pallet jacks. Praised by management for being a fast and efficient worker, requiring little supervision. Organized and positioned product cases in produce warehouse and walk-in cooler. Broke down heavy pallet loads of cases, boxes and bags. Arranged and stocked department displays. Emphasized fast, friendly customer service. Gave every customer immediate and undivided attention. Complied with health and sanitation practices and procedures. Stocked, priced, front-faced and rotated merchandise. Monitored UPC codes. Stocked displays with new and transferred merchandise. 3 years grocery store experience.
04/2008 to 08/2008cashierchick fil a － columbia, scAccepted payment from customers and made change as necessary. Assisted co-workers. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Inspected dining and serving areas to ensure cleanliness and proper setup Kept drink stations clean and ready for service Performed serving, cleaning, and stocking duties in establishments Placed food servings on plates and trays according to orders or instructions Prepared and served hot and cold beverages Prepared food items such as sandwiches, salads, soups, and beverages Stocked and rotated products, stocked supplies, and paper goods in a timely basis Stocked cabinets and serving areas with condiments, and refilled condiment container Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Took orders from patrons for food or beverages Used all food handling standards Communicated with customers regarding orders, comments, and complaints
08/2007 to 11/2007inbound customer service repPalmetto GBA － columbia, scCollected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. - Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Inbound call center customer service rep.
08/2005 to 02/2007stockerft. jackson commissary － ft jackson, scGreeted all customers. Handled products and equipment in accordance with safety and sanitation guidelines. Conducted price checks for cashiers and service clerks. Fulfilled special order requests, including special occasion cakes and party platters. Ordered and shelved weekly sale items for customers. Built attractive holiday and seasonal displays for merchandising program. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Safely operated manual and electric pallet jacks. Organized and positioned product cases in produce warehouse and walk-in cooler. Praised by management for being a fast and efficient worker, requiring little supervision. Served shoppers in a prompt, courteous and friendly manner. Broke down heavy pallet loads of cases, boxes and bags. Emphasized fast, friendly customer service.
