Shift Leader Resume Example
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SHIFT LEADER
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Seasoned [Type] Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Skills
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Experience
Aimbridge Hospitality | Allen , TXShift Leader03/2007 - Current
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Documented receipts, employee hours and inventory movements.
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Organized daily workflow and scheduled staff vacations for adequate coverage.
- Delegated tasks to employees and monitored activities and task completion.
- Maintained visually appealing and effective displays through use of lighting and signage.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Reviewed applications and resumes and recommended top candidates for interviews.
- Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Wegmans Food Markets | Bladensburg , MDShift Manager12/2001 - 08/2005
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Cross-trained in every store role to maximize operational knowledge.
- Generated reports to assess performance and make adjustments.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Wegmans Food Markets | Bloomfield , NJShift Manager08/2004 - 03/2007
- Generated reports to assess performance and make adjustments.
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Documented receipts, employee hours and inventory movements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Cross-trained in every store role to maximize operational knowledge.
- Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
- Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Handled over $[Amount] in funds each day in fast-paced [Type] environment.
Education and Training
Seneca Senior High School | City, StateHigh School Diploma06/2001
North Greenville University | City, StateSome College (No Degree) in Business Administration
Tri-County Technical College | City, StateSome College (No Degree) in Business Administration And Management
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Resume Overview
School Attended
- Seneca Senior High School
- North Greenville University
- Tri-County Technical College
Job Titles Held:
- Shift Leader
- Shift Manager
Degrees
- High School Diploma
Some College (No Degree) in Business Administration
Some College (No Degree) in Business Administration And Management
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