shift leader resume example with 5+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

High-energy [Industry] employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets. Experienced production leader knowledgeable about [Industry] practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance. Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

  • Daily Workflows
  • Conflict Resolution
  • Food Preparation
  • Sales
  • Cash Handling
  • Sales Goals
  • Staff Management
  • Employee Training
  • Cleaning
  • Store Merchandising
  • Guest Services
  • Health and Safety Standards
  • Point of Sale Systems
  • Cash Register Operation
  • Food Safety
  • Customer Complaint Resolution
  • Product Knowledge
  • Visual Displays
  • Quality Management
Norwich Free Academy Norwich, CT Expected in 06/2018 High School Diploma : - GPA :
  • ServSafe Certified - Food Safety
  • ServSafe Certified - Alcohol and Serving
Work History
Koch Industries, Inc. - Shift Leader
Wilmington, NC, 01/2016 - Current
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Executed lean manufacturing initiatives to support continuous improvement and facilitate on-time performance.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Coached team members in techniques necessary to complete job tasks.
  • Regulated pricing, inventory count and supply during shift hours.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Educated customers on promotions to enhance sales.
Arbor Company - Server
Naples, FL, 11/2019 - 08/2020
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Increased sales from $[Number] to $[Number] by upselling [Product] to customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
Whole Foods - Cashier
Melrose, MA, 03/2018 - 01/2020
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Prepared and submitted end-of-shift reports using [Software].
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Used cash registers and POS systems to request and record customer orders and compute bills.

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Resume Overview

School Attended

  • Norwich Free Academy

Job Titles Held:

  • Shift Leader
  • Server
  • Cashier


  • High School Diploma

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