Young professional; hard worker with 5+ years experience with Customer Service. Certified Trainer in Service area. Received several" Service Star" pins over the years working for Papa Gino's. Community Service for local towns and for company's worked for.
Active Listening Skills
Strong Organizational Skills
Positive Customer Experiences
Works well with others
Energetic Work Attitude
Works well under pressure
Sharp Problem solver
Contributed To Company Success
Highest Level Of Integrity
Operated Cash Register very frequently throughout the years.
Familiar with Microsoft Word,Excel,PowerPoint,Outlook etc.
Satisfying Shopping Experience
to 04/2016 Papa Gino's – Dedham,
Open and/or closed restaurant.
Certified key trainer in the service area.
Scheduled weekly inventory pickups and deliveries with vendors.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Assisted customers with food selection, inquiries and order customization requests.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Solved customer complaints using the "triple A method" to ensure guest satisfaction.
Maintained cleanliness and presentation of dinging room and working areas.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Assisted company with their successes with the restaurant becoming a training store for manager's in training company wide.
Recommended alternative items if product was out of stock.
to 04/2015 Needham Bank – Dedham Ma
Opened accounts and assisted customers with their daily account needs.
Greeted each customer with a warm smile!
When appropriate got manager to assist customer when i could not help them.
Balanced my drawer daily.
Strong personal but professional relationships with customers of the bank.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Answered customer telephone calls promptly and in an appropriate manner.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Strong Organizational Skills; filed important paperwork daily.
to 10/2016 Dunkin Donuts – Dedham,
Made coffees to liking of each individual request of the guest.
Order taking, drive thru experience with use of headsets.
Ensured customer satisfaction by taking care of each guest with my full attention.
Ensured food was stored and cooked at correct temperature.
Served prepared foods, such as muffins, doughnuts and bagels.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
High School Diploma: 2012Dedham High School-
Bachelor of Science: PsychologyUndecidedMassassoit Community College-