Diverse, experienced candidate, skilled at multi-tasking and maintaining a strong attention to detail. Employsprofessionalism and superior communication skills to meet client and company needs. Adept at coordinating internationaltravel, organizing large scale meetings and managing third-party vendors. Highly self-motivated with a strong work ethic.Determined and proactive individual who works with a sense of urgency to anticipate company and client needs. Thrives ina fast paced, dynamic environment. Adept at managing large-scale projects while simultaneously managing support for thecorporate team. Six combined years of experience in management, including working with various levels of personnel inorganizational behavior, project management and corporate training.
Education and Training
North Georgia Nursing Academy2016Dialysis TechnicianFlowery Branch , GA, United States
CPR & First Aid2016
Drexel UniversityOrganizational PsychologyPhiladelphia, PACoursework in Communications and Psychology Coursework in Organizational Behavior
Bethel High School1993HIGH SCHOOL DIPLOMAHampton, VA, USA
Chart preparation/filing aptness
Talent in obtaining/charting vital signs
Proven patience and self-discipline
Staffing management ability
Sound decision making
Familiarity with disease management programs
Flow sheet charting skillfulness
Confident public speaker
Relationship and team building
Personal and professional integrity
WALGREENSDecember 2014 to December 2016Shift Lead Duluth, GA
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolvedcomplaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet companydemands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Fulfilledcustomer shipping needs using UPS and USPS methods.
Trained new managers on store procedures and policies.Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliveroutstanding customer service.
Analyzed marketing information and translated it into strategic plans.
Addressed andcorrected sales staff communication issues in a tactful and effective manner.
Contributed to merchandising ideas at teamsale meetings.
COMPUTER SCIENCES CORPORATION CSCDecember 2009 to June 2014HR Advisor, Learning & Talent Development Falls Church, VA
Analyzed department's training needs and developed new training programs based on the analysis.
Planned and led training programs on staff development.
Designed training modules that implemented strategic business practices and organizationalbehavior training concepts.
Effectively trained instructors and supervisors on techniques for managing employees.
Createdtesting and evaluation procedures.
Monitored training costs to maintain the training budget.
Offered specific trainingprograms to help workers improve sales strategies, organizational change and management skills.
Presented traininginformation via role playing, simulations and team exercises.
Led training programs designed to implement new agentperformance management standards globally.
Mentored team members to succeed and advance within the department andcompany.
Assisted in managing the training calendar for the entire fiscal year.
Facilitated training on benefits, FMLA andnew employee orientation and performance appraisals.
Created effective training course objectives, course content andmaterials.
Delivered training material to a diverse audience of senior leader, management and non management professionals.
Maintained corporate responsibility by staying up-to-date with laws that affect human resource trainingprograms.
Led trainings for hundreds of employees on a monthly basis.
COMPUTER SCIENCES CORPORATION CSCJuly 2003 to November 2009Executive Assistant Falls Church, VA
Arranged appropriate travel, visas, agendas, necessary contacts and country information.
Designed PowerPointpresentations for monthly divisional meetings with top-level executives.
Scheduled Directors meetings and assisted withmeeting materials and agendas.
Maintained and coordinated executive and senior management vacation, day-to-day meetingand travel schedules.
Collaborated with other administrative team members, human resources and the finance department onspecial projects and events.
Developed and managed third-tier resolution process to resolve issues originating from thecustomer retention team.
Provided logistical support to visiting executives in coordination with other Executive Assistants.Handled and distributed all incoming and outgoing mail.
Wrote and distributed meeting minutes to appropriate individuals.Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance andpost-webinar follow-up.
Open, read, and wrote answers to routine letters.
Created and maintained computer- andpaper-based filing and organization systems for records, reports and documents.
Investigated issues and problems anddrafted responses to urgent requests.
Initiated and updated yearly vendor agreements and vendor applications.
Approvedtravel expenses and reimbursement requests.
COMPUTER SCIENCES CORPORATION CSCJanuary 2001 to July 2003Property Control Manager Falls Church, VA
Assisted in development of and maintained inventory control Access based database.
Assisted Configuration Manager indaily operations on High Performance Computing contract.
Worked closely with customer to maintain records, invoicingand invoicing of Government property.
Assisted customer in documenting and transferring surplus equipment.
Decreased costs by 35% by negotiating pricing with vendors regarding wholesale billing procedures.
Formally recognizedfor playing an instrumental role in the implementation of cost savings measures.
Managed team of eight personnel.
Assistedin developing eighteen month virtual training program for a global management development certification program.