Well-rounded retail-pharmaceutical sales professional versed in producing dynamic customer experiences and leading small teams with big impact. Extensive experience in macro- and micro-leadership coupled with a persevering work ethic.
Phenominal Leader Skill-set
Small Group Teams
Extremely Fast Learner
Basic Accounting 101
Exceptional Inventory Control
Critical Thinking Prowess
Shift Lead12/2015 to Current Walgreens – 2201 N. Heritage St
Applied basic accounting skills to complete opening/closing procedures on all registers and "back-office" functions related to any and all money-handling processes (counting money, balancing cash reports, receiving money, etc).
Maintained appropriate inventory levels within 4 different departments while adhering to strict policies involving the expiration and handling of food/drug related product(s).
Proactively leads by example by personally working with team members to complete tasks and move forward together, altering target-goals and preconceived strategies in real-time to effectively manage time and ultimately reach team success.
Adeptly used re-teaching strategies to give positive criticism to team members while reinforcing key foundation pieces that will add to individual strengths and raise areas of improvement to satisfactory levels of production (Coaching Cards, Records of Discussions, etc).
Secured positive connections with all third party entities (Loomis, Vendor, Warehouse, etc) to attain proper arrival/departure times as well as appropriately receiving merchandise without compromising the customer experience or safety of the team.
Successfully resolved all conflicts with customers while maintaining the integrity of all parties (Brand, Customer, Team) involved while using key service recovery methods to secure the satisfaction and return of all customers.
Strengthened brand reputation and integrity by following corporate guidelines to stage merchandise/displays that peaked customer interests and increased sales.
Followed up with over 30+patients each week to verify that they were still in need of their prescriptions while resolving all insurance claims and clinical related issues.
Applied previous knowledge as a Pharmacy Technician (PhT) to perform and uphold all the necessary duties and responsibilities of a technician while ensuring that the retail portion of the store remained operationally functional.
Associate of Science: Dual Major in Secondary Science and BiologyEast Carolina University-
E. 5th St. Greenville,
Associate of Science: Business Management Lenoir Community College-
231 North Carolina Hwy 58, Kinston,