Customer service representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Able to troubleshoot issues to ensure customer satisfaction. Consistently meets or exceeds productivity goals.
While at Sears Logistics, started out as a shipping loader, 2 years later became a supervisor then a manager.
Implemented change management and new programs while there for productivity and inventory and unloading trailers.
At Coldwell Banker as a Realtor, my second year became the 2007 Rising Star for the Ford-Iroquois and Kankakee Counties Realtors.
Speedway, became a shift lead 2 weeks after I started. They constantly sent me to the area 4 stores whenever they had problems to help them run smooth.
Customer service, cashiering, lottery machine, inventory counts, ordering product for store, assisting customers, receiving and putting away inventory. Opening and closing the store, doing paperwork, ordering change from garda. Making sure all daily tasks are completed.
Assisting clients in buying or selling their home. Listed and showed homes. Wrote contracts, assisted them with financing and closing assistance.
In charge of 50-100 associates at peak times. Interviewing, hiring, reviewing, and terminating associates. Ensuring work flow for the departments I was in charge of and help and helping out and department that needed it. Quality control, inventory control, cycle counts. Load balancing. Shipping, order filling, and receiving. Customer service with vendors and customers at the stores we shipped to.
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