Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Quality controls
  • Relationship development
  • Compliance understanding
  • Schedule Management
Work History
Shift Coordinator Sephora Glendale, CA,
  • Operated lottery terminal to issue, check and redeem tickets.
  • Used superior customer service skills to help customers locate and select merchandise.
  • Maintained strict security protocols to protect cash, customers and store assets.
  • Completed and filed daily store close reports for management and transitioned system to new business day.
  • Sought out opportunities to improve store appearance and operations in between assigned overnight work.
  • Cleaned store areas thoroughly, including checkout stations, floors and entryways.
  • Resolved customers' service and product problems with friendly assistance, including processing refunds.
  • Managed drink station and kept coffee full and hot at all hours.
  • Delivered expert, friendly service at all hours to serve every customer need.
  • Kept drawer accurate by carefully processing new transactions and giving out correct change.
  • Serviced bathrooms every two hours to check on conditions, restock amenities and complete required routine cleaning.
  • Pushed out large amounts of new stock during slower overnight hours.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Set up new sales display daily.
07/2019 to 02/2020
Server Shift Leader (Overnight) Waffle House City, STATE,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Monitored food preparation, production and plating for quality control.
  • Educated numerous new employees on menu updates and procedural changes.
  • Oversaw day to day activities of 1-3 employees in restaurant establishment, fostering inspiring atmosphere to optimize employee experiences.
01/2017 to 01/2018
Overnight Associate/Lead Server Waffle House City, STATE,
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Boosted store revenues by persuasively up-selling or scripting items.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
06/2016 to 08/2017
Sales Associate; Overnight Shift Leader Love's Travel Stops & Country Stores Inc. City, STATE,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Led and developed management team of 3 on nightly shifts.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Stocked merchandise every 2 hours, clearly labeling items, arranging according to size or color and preparing attractive displays.
Expected in 05/2010
High School Diploma:
Whitwell High School - Whitwell, TN

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School Attended

  • Whitwell High School

Job Titles Held:

  • Shift Coordinator
  • Server Shift Leader (Overnight)
  • Overnight Associate/Lead Server
  • Sales Associate; Overnight Shift Leader


  • High School Diploma

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