Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Safety conscious, team lead skilled in Kaizen and Six Sigma Processes. Proficient in Microsoft Office; to include Microsoft Word, Excel, and Power-Point. Highly adaptable, exceeds workplace goals, works well in high-stress and fast pace environments; maintaining the ability to communicate clearly and effectively (written and verbal) across multiple levels within an organization. Has the ability to adapt to any situation and learn quickly.

  • Process improvement strategies
  • Multidisciplinary collaboration
  • Staff retention
  • Performance reporting
  • Ability to Multi Tash
  • Accountability
  • Coupa SME
  • Quick Study
  • MS Office
  • Invoicing/Purchasing
  • Training and teaching others
  • Quality assurance controls
  • Organizational skills
Shift Assistant, 04/2021 to Current
ChewyDayton, OH,

Delegated tasks to multiple employees while maintaining efficient workplace. Supervised, trained and evaluated over 7 employees in Supply chain industry. Met with other supervisors and leaders to plan and guide workflow and operations. Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities. Assist in the coordination of Delivery Associate (DA) training for new DAs. Ensure vehicle cleanliness and appearance is maintained to standard and captured via DA inspections. Ensure adherence to dress code standards. Conduct regular stand-up meetings with DAs for engagement and standard work adherence. At times assisting with production duties, training sort associates and verifying SOP compliance. Ensure successful area performance, through tracking and reporting metrics. Understand workflow and daily production goals. Review and update SOP as required. Ensure work areas remain clean and are equipped with proper equipment and supplies. Identify and address safety hazards within the work area. Coach associates to work safely at all times and participate in safety initiatives. Ensure all job injuries are reported timely in accordance with established policy and procedure. Provide direction utilizing independent judgment. Continue meeting or exceeding of department performance goals

Learning Coordinator, 11/2019 to 04/2021
Marriott InternationalPeabody, MA,

Own all training processes for DOR1, keeping records of all trainings, enter data into relevant sites. Provide direction to learning team on daily tasks and upcoming programs. Assist other site leads with administrative needs and current training programs. Launched new Ambassador Program on site, as well as, mentor ambassadors on future goals. Use MS Word and PowerPoint to create signage for site and training materials. Provide direction for new processes and program launches on site. Launched new Yard Marshall Program as the first site in the region. Assisted, organized and led an ICQA/Problem Solve team for DOR1. Created onsite donations for damaged packages within Problem Solve. Support and assist new managers, granting permissions, setting up new laptops/Zukeys, as well as helping them learn the programs they use for their roles. Granting necessary permissions to all other employees and auditing frequently for accuracy. Support and assist, site lead and managers with the Critical Roles Portal, as well as, ensure standard work is being followed and quality expectations are being met. Assist site lead with coordinating all inside contract work. Along with site audits and minor maintenance work, previous to onsite departments. Site Security Facilitator (Audits, badge printing, assisting LP). Responsible for administrative duties (changing passwords, submitting HR related tickets, assisting site lead and managers). Designed new building logo and order customized Swag for leadership team and associates. Non-Inventory/ Procurement SME (order all supplies and equipment). As well as, create, track, edit all invoices, using Coupa. Use Finops to add new vendors if frugality is a factor. Assist with Safety to ensure Safety requirements are being met, especially proper TDR training, and conveyor safety. Assisting with employee engagement activities, ordering supplies, and decorating. Using Concur to submit out of pocket expenses.

Ambassador, 11/2017 to 11/2019
Amazon LogisticsCity, STATE,

Collaborate with coworkers during morning meetings conducting pass downs and reviewing issues and assignments. Responsible for training new associates. Provides direction to other team members utilizing discretion and independent judgment. Uses continuous process improvement to ensure safety and cleanliness in workspace. Support and assist management with daily tasks and issues. Responsible for the receiving, handling, and sorting of incoming inventory. Dispatch routes to drivers, ensuring the correct inventory is placed on the correct routes. Responsible for the quality assurance of all packages. Familiar with OPEX tools and techniques Troubleshoot any Flex app issues. Utilizing problem solving skills Assessing (on laptop) if packages are in the correct status and changing the status if need be using hand scanners. Running programs with excel to make sure all packages are assigned to the correct drivers. If needed, repacking and relabeling packages.

Education and Training
High School Diploma: , Expected in 06/1992
Bellevue High School - Bellevue, WA
Medical Administrative Assistant: Medical Informatics, Expected in 03/2004
Bryman College - Lynnwood, WA,
Emergency Management With Criminal Justice: Emergency Management, Expected in
Coastline Community College - Fountain Valley, CA

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Resume Overview

School Attended

  • Bellevue High School
  • Bryman College
  • Coastline Community College

Job Titles Held:

  • Shift Assistant
  • Learning Coordinator
  • Ambassador


  • High School Diploma
  • Medical Administrative Assistant
  • Emergency Management With Criminal Justice

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