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shife leader resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Energetic employee successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Incidents Management
  • Cash Flow Analysis
  • Continuous Improvements
  • Quality Assurance Controls
  • Processes and Procedures
  • Quantitative Skills
  • Experience in Leadership
  • Improvement Plan Knowledge
  • Computer Skills
  • Data Management
  • Customer Service
  • Problem Resolution
  • Conflict Resolution
  • Reliable & Trustworthy
  • People Skills
  • Maintenance & Repair
  • First Aid/CPR
  • Planning & Organizing
  • Basic Math
  • Good Work Ethic
  • Friendly, Positive Attitude
  • Critical Thinking
  • Organizational Skills
  • Relationship Building
  • Team Management
  • Team Building
  • Microsoft Office
  • Flexible Schedule
  • Supervision & Leadership
  • Active Listening
Experience
02/2020 to Current
Shife Leader Corteva, Inc. New Hampton, IA,
  • Kept areas clean, neat and inspection-ready to comply with product guidelines.
  • Examined completed work to detect defects and verify conformance to specifications.
  • Encouraged and motivated 7 line workers to meet production deadlines and goals through communication and assisting with their duties.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Responded to customer questions regarding products, prices and availability.
  • Coordinated employee schedules according to shift changes and availability.
02/2017 to 08/2020
Administrative Specialist Gpm Investments North Charleston, SC,
  • Answered and routed telephone calls and took messages.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements.
  • Coordinated employee recruitment, performance evaluation and termination activities.
  • Organized training, client meetings, team meetings and events.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
  • Provided top quality control, eliminating downtime to maximize revenue.
  • Composed and edited complex and sensitive correspondence, reports and documents.
  • Gathered, entered and updated data to maintain departmental records and databases.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Developed successful filing system to increase ability to retain and recover documents, reports and records.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Maintained office supplies by checking inventory and ordering items.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Worked with finance department to file receipts and reimbursements.
  • Garnered expertise in database systems to track client and customer information, file confidential records and document financial reports
08/2019 to 02/2020
Cashier Team Lead Prairie Queen City, STATE,
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Presented menus and answered questions regarding items.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Responded to ad hoc cleaning duties at end of shift.
  • Garnished dishes and beverages to serve visually appealing menu items.
Education and Training
Expected in 05/2005 to to
High School Diploma:
Sikeston Sr. High School - Sikeston, MO
GPA:

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Resume Overview

School Attended

  • Sikeston Sr. High School

Job Titles Held:

  • Shife Leader
  • Administrative Specialist
  • Cashier Team Lead

Degrees

  • High School Diploma

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