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Sharepoint Technical Lead Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Accomplishments
  • Supervised team of 8 staff members.
  • Collaborated with team of 5 in the development of Covid 19 Tracking Application
  • Collaborated with team of 15 in the development of IT Support Chat Bot
  • Collaborated with team of 7 in the development of Covid 19 Response.
Skills
  • Process Design
  • Customer Support Experience
  • Customer Satisfaction
  • Customer Interaction
  • Information Technology
  • Excellent Customer Service
Work History
06/2017 to Current SharePoint Technical Lead Caci International Inc. | Fort Worth, TX,
  • Contributed to development, planning and completion of project initiatives
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
  • Defined strategies and created plans to achieve ambitious operational, functional objectives
  • Improved operations by working with team members and customers to find workable solutions
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Motivated and encouraged team members to communicate more openly and constructively with each other
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Provided IT and software trouble-shooting support to organization
  • Worked closely with several cross-functional teams, including business solution architects, customer operations, support and training teams and engineering to maximize product efficacy.
  • Created solution-based presentations for customer meetings.
  • Collected and defined module functional requirements.
  • Directed portfolio management according to acceptable risk levels.
  • Developed expertise on various data applications and trained other company personnel on use of applications.
  • Motivated teams by recognizing and rewarding excellence.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Drove user adoption up to 80% in SharePoint environment
  • Global team experience
12/2015 to 06/2016 SharePoint Technical Lead/Developer STATE OF TEXAS - HEALTH AND HUMAN SERVICES COMMISS | City, STATE,
  • Managed all facets of testing and troubleshooting for SharePoint application and documented issue resolutions for development team.
  • Effectively resolved software and system issues by collaborating with end-users in both remote and desk-side environments.
  • Collaborated with project partners to create development software roadmap based on client specifications and user-guided design.
  • Headed IT working groups to devise mitigation strategies and formulate SOPs for Windows system operations.
  • Facilitated in technical support process refinement to improve customer service and support functions.
  • Produced online documentation for common SharePoint processes for both support staff and end-users.
  • Kept customers up-to-date regarding issue resolution progress and delivered estimated times of resolution ongoing basis.
  • Composed technical documents, including whitepapers, user manuals, implementation documentation, and support base entries.
  • Resolved record-breaking 200 of support tickets following major system malfunction within 48 hours, earning Davinci Award.
  • Rendered solid technical and analytical skills in delivering onsite SharePoint support for 1500 staff members.
  • Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits
  • Formulated and designed computer systems using data modeling, information engineering and structured analysis
  • Formulated and designed computer systems using data modeling, information engineering and structured analysis
  • Formulated, defined and documented system specifications
  • Revamped existing system to improve or repurpose for 85% greater effectiveness
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore
  • Observed staff to study daily tasks regarding information processing and performance to better understand business system needs
  • Translated business requirements into functional specifications.
  • Adjusted functional parts of equipment and control instruments.
06/2012 to 12/2015 Senior Software Engineer/Team Leader DELL | City, STATE,
  • Achieved client vision and objectives through effective strategy development and execution in coordination with management teams.
  • Interacted with customers within 48 hours to relate any system changes and integrate customer feedback into improvement processes.
  • Formulated status reports for customers and senior management.
  • Maintained consistent contact with project personnel to quickly identify and resolve problems.
  • Worked closely with overseas technical teams to manage implementation of application developments process.
  • Developed effective implementation plans, including cost-benefit and ROI analyses.
  • Conducted thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Delivered technology consultation for growing businesses, made recommendations, and upgraded existing systems.
  • Recruited additional project personnel and resources to meet demands of ongoing projects.
  • Streamlined and optimized troubleshooting standards for entire IT team.
  • Conducted effective training programs to coach, train and develop team consisting of 20-members.
  • Coached and administered 15 employees of SharePoint team while maintaining constant service for Windows servers.
  • Leveraged SharePoint to input and compile data gathered from various sources
  • Motivated and encouraged team members to communicate more openly and constructively with each other
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Provided IT and software trouble-shooting support organization
  • Defined strategies and created plan to achieve ambitious operational objectives
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Recognized by management for providing exceptional customer service
  • Kept team on track by assigning and supervising their activities and giving constructive feedback
  • Created new programs that resulted in increasing productivity and customer satisfaction
  • Global team experience
02/2006 to 05/2012 Technical Lead KELLOG'S | City, STATE,
  • Successfully grew Exchange environment from 15000 to 30000 mailboxes.
  • Spearheaded all aspects of global Exchange environment collaborating with one other associate accountable for patching and change management.
  • Served as team lead for global Exchange/Blackberry Team to enable mobile computing at Kellogg Built first.
  • Administered blackberry server and grew environment from 1 user to 7500 globally.
  • Consolidated Exchange for remote sites to central data center, developed global hand-held support desk, and integrated acquired companies into Exchange environment.
  • Maximized operational efficiency across production and administrative areas by coordinating with internal departments.
  • Cultivated and maintained open and professional team relationships to quickly identify and resolve issues.
  • Managed all staffing initiatives to achieve production goals while following all established IT staffing strategies.
  • Developed training manuals with strong focus on resolving simple and complex customer issues.
  • Optimized workflow procedures and staffing levels using strategic scheduling and task delegation.
  • Evaluated performance and motivated team members to build customer satisfaction and loyalty, leading to retention and growth.
  • Developed open and professional relationships with team members, enabling more effective issue resolution
  • Led working groups to develop mitigation strategies and prepare standard operating procedures for system operations
  • Interviewed, hired and trained new quality customer service representatives
  • Provided global thought leadership in analytics solutions to benefit customers.
  • Global team experience
Education
Expected in 01/2016 Master of Science | Computer and Information Systems Security/Information Assurance Capella University, Minneapolis, MN GPA:
Expected in 09/2012 Bachelor of Science | Cultural Anthropology Ashford University, San Diego, CA GPA:
Certifications

Licensed SharePoint Administration - 2019

Information Technology Infrastructure Library

Microsoft Certified Solutions Expert

Microsoft Certified Trainer

Microsoft Certified Professional Developer

Websites, Portfolios, Profiles
  • Linkhttps://www.linkedin.com/in/jessicagraf/
  • https://jgraf42507.wixsite.com/jgrafresume

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Resume Overview

School Attended
  • Capella University
  • Ashford University
Job Titles Held:
  • SharePoint Technical Lead
  • SharePoint Technical Lead/Developer
  • Senior Software Engineer/Team Leader
  • Technical Lead
Degrees
  • Master of Science
  • Bachelor of Science