LiveCareer-Resume

sever resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Driven server with [Number] years of experience increasing [Type] sales while delivering superior service. Expert at promoting menu items by answering customer questions enthusiastically, taking orders and maintaining communication with guests. Intuitive salesperson upsells [Number]% of patrons served, increasing earnings for restaurant and tips. Energetic [Job Title] bringing [Number] year background in service industry. Talent in fostering repeat business through advanced interpersonal skills. Recognized for physical coordination and strong memory.

I strive to give my 100% in every position that I hold. I take pride in my job and do the best to my ability. I love new challenges and learning new things to keep my mind going. I am able to adopt to my environment and surroundings. However my family is number 1 and I stay to that off or on the job including the one I work with as well as the ones at home.

Skills
  • Effective customer upselling
  • Special dietary requirements
  • Menu memorization
  • Price memorization
Education and Training
Independence College of Cosmetology Independence, MO Expected in 11/2007 Cosmetology : Hair Design - GPA :
State Fair Community College Sedalia, MO Expected in Associate of Science : Elementary Education - GPA :
Windsor High School Windsor, MO Expected in 05/2004 High School Diploma : - GPA :
Experience
Radisson Hotel Group - Sever
Salt Lake City, UT, 12/2017 - Current
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Greeted newly seated guests quickly and efficiently.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Sent orders to kitchen staff by [Action].
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Dialamerica - Patient Care Taker
Indianapolis, IN, 07/2013 - 10/2017
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Kept instruments and equipment clean and effectively sanitized.
  • Collected and labeled [Type] and [Type] specimens to prepare for delivery to laboratory.
  • Responded promptly to patient call lights to provide physical and emotional support.
  • Secured qualified assistance for patient emergencies to optimize outcomes.
  • Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Responded to bell or light signal calls within maximum of [Number] minutes to assist patients with needs
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Collected lab specimens in adherence with safety protocols for patient tests.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Delivered outstanding care based on physical, psychological, educational and related criteria for [Type] patients.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Supported nurses in daily patient care activities by taking vital signs, documenting patient observations, [Action] and [Action].
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Kept unit well-stocked and efficient with necessary medical supplies.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Performed minor housekeeping tasks, including [Action] and [Action] to keep patient areas clean and sanitized.
The Davis Community - Inbound Call Center Representative
Wilmington, NC, 08/2010 - 10/2012
  • Tracked programs and provided services to improve consumer retention.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Maintained accurate records of incoming calls in [Type] database using [Skill].
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Completed paperwork within established guidelines to document consumer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Processed customer account changes using [Software].
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Worked with external [Type] representatives to address customer needs.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided top quality control and eliminated downtime to maximize revenue.
MasterCuts - Hairstylist
City, STATE, 04/2008 - 08/2010
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
  • Developed new hair styling techniques to increase satisfaction and return customers by [Number]%.
  • Pre-booked future appointments to increase repeat business.
  • Introduced state-of-the-art techniques to color and treat hair.
  • Spearheaded transition to computerized scheduling, bookkeeping and inventory management procedures.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Mentored new staff to enhance salon development and increase productivity.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care increasing salon revenue by [Number]%.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Employed curling and straightening styling techniques for ethnic hair types.
  • Monitored, tracked and recorded client satisfaction to maintain [Number]% positive ratings.

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Resume Overview

School Attended

  • Independence College of Cosmetology
  • State Fair Community College
  • Windsor High School

Job Titles Held:

  • Sever
  • Patient Care Taker
  • Inbound Call Center Representative
  • Hairstylist

Degrees

  • Cosmetology
  • Associate of Science
  • High School Diploma

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