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ServiceNow solution architect / consultant Resume Example

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SERVICENOW SOLUTION ARCHITECT / CONSULTANT
Professional Summary
ROBERT BIENIEK JR.
Affiliations
Spanning my 19-year career in Information Technology, I have worked with many different technologies and software applications, primary with ServiceNOW. This breadth of experience has given me a strong technology foundation and high enterprise business process acumen. To date, an ITIL trained comprehensive systems manager, consulting, and migration experience. 19 years of technology related work and development experiences. 6 years of field service support and supervisory experience with most primary operational controls and procedures.
Skills
Work History
ServiceNow solution architect / consultant, 01/2008 to Current
Company Name – City, State
  • Putting together design documentations based on the Business Requirements.
  • Implemented a customized application, SDLC, Service Catalog, AD Orchestration, Portal modules using ServiceNOW's form Design, Notification Engines, Workflow Designer, Java Scripting, UI Actions, UI Policies, Client Scripting, AD Orchestration and Business Rules.
  • This also requires me to hold business requirement and design approval meetings with the stakeholders, also requires me to hold functional reviews, design demos, with the stakeholder's to show them how the design works within the system.
  • Provided technical assistants and knowledge transfer of what was configured in the system.
  • I was also a Team Lead that I was responsible for mentoring, resource planning for my team, work closing with our Resource Manager to make sure that all of my team is billable per/week, work closely with upper management to setup new policies and procedures to grow and improve our customer satisfication.

Supervisor of Application development, 10/2003 to 10/2007
Company Name – City, State
  • Provide structure for the Global Application Development Team and ensure all business procedures and policies are followed.
  • Develop internal processes for Development Team (testing plans and processes, promote to production, etc.) Oversee all related systems from a Technical perspective (Get.IT, Envoy, Courion Change Management, and Account LifeCycle system).
  • Act as liaison with the Global IT Process Team.
  • Work with Process Team on process improvement as required for Peregrine and related systems (Change Control, etc.).
  • Oversee all production issues and enhancements for Peregrine and other related systems.
  • Gather business justification and understand business requirements for enhancements; develop design specifications based on business requirements.
  • Provide demonstrations of Peregrine modules.
  • Act as liaison to vendors regarding technical and contractual issues (Envoy, Peregrine Service Center, and Courion).
  • Ensure system performance is maintained.
  • Oversee budget forecasting and resource planning.
  • Helped to revamp the business process for Peregrine's Change Control Board to be more efficient and more productive, and lead the Peregrine Change Control Board.
  • Oversee all production issues and enhancements not only to Peregrine but all other integrated systems into Peregrine to ensure global quality.
  • Providing structure to the Global Application Development team to sure that they follow the proper business procedures and process.
  • senior techical lead, faa, va.

07/2003 to 10/2003
  • Project Lead Implementer for implementation of the Inventory and Configuration Management module (ICM) on a global scale.
  • Conduct meetings with the FAA to understand their business process and configure their ICM module based upon the process and business requirements.
  • Provide demonstrations for currently implemented modules (enhancements, etc.) and "out-of-box" modules as required.
  • Configured the FAA's ICM module based upon business process requirements gathering meeting with the development team and the FAA.
senior technical consultant, 05/1997 to 06/2003
Company Name – City
  • Project Lead, Technical Lead, GAP analysis, Business Process Development, Proposal design, UAT and Technical documentation, Pre-sales, Business Requirements and Statements of Work development, and leading requirement workshops.

Education
BA: Computer Science, 1997
Hiram College - City
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Resume Overview

School Attended

  • Hiram College

Job Titles Held:

  • ServiceNow solution architect / consultant
  • Supervisor of Application development
  • senior technical consultant

Degrees

  • BA : Computer Science , 1997

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