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servicenow administrator developer analyst resume example with 4 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Experienced motivated, result driven, team oriented and resourceful ITIL ServiceNow Administrator /Developer with strong analytical background. Strong project management background using Agile/Scrum methodologies. Developed solutions to support the ITIL processes like incident, problem, change. Experience working on different instances of ServiceNow from Kingston to Orlando. Experienced in all phases of application lifecycle including Requirement analysis, Design, Development, Testing, and Production Support.

Skills

Software deployment Management, Team Collaboration, Process improvement, SAFe Agile Methodology, Cross-Departmental Communication, ServiceNow, Kanban, ITSM, Jira, CRM/Salesforce, Training/ facilitator, Project/ Program Management Framework, SharePoint, Communication/ Interpersonal skills, ITILV3 Framework, PMI framework, EMR, SAFe5.0 Framework, Remedy, Office 365, Microsoft Project and Smartsheet, Data and Business Analytics, Business quality process improvements. Software Development Life Cycle, GAP, impact analysis, cost, and ROI analysis. Database Management, SMART (Specific, Measurable, Attainable, Realistic, Timely).

Experience
ServiceNow Administrator/Developer Analyst, 12/2020 - Current
Roseland School District Santa Rosa, CA,
  • Operated as part of continuous delivery pipelines, providing ongoing contributions to rapid development efforts.
  • Designed front-end and back-end solutions for test-driven development.
  • Automated diagnostic testing of developed software using JUnit, Jasmine and Selenium.
  • Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.
  • Developed RESTful micro-services using Java.
  • Utilized assets and projects hosted on Amazon's AWS Cloud services.
  • Streamlined Scrum and Kanban methodologies into development processes to standardize and accelerate operations.
  • Integrated innovative development techniques to shorten turnaround times and spur customer loyalty.
  • Modified existing software systems to enhance performance and add new features.
  • Contributed back-end development experience and collaborated on multiple APIs crucial to functionality.
Salesforce Administrator/Developer Analyst, 01/2017 - 01/2018
Experis IT/ManPOwer Group City, STATE,
  • Integrated innovative development techniques to shorten turnaround times and spur customer loyalty.
  • Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.
  • Utilized assets and projects hosted on Amazon's AWS Cloud services.
  • Designed front-end and back-end solutions for test-driven development.
  • Streamlined Scrum and Kanban methodologies into development processes to standardize and accelerate operations.
  • Automated diagnostic testing of developed software using JUnit, Jasmine and Selenium.
  • Operated as part of continuous delivery pipelines, providing ongoing contributions to rapid development efforts.
  • Developed RESTful micro-services using Java.
  • Modified existing software systems to enhance performance and add new features.
  • Contributed back-end development experience and collaborated on multiple APIs crucial to functionality.
  • Collaborated with internal technology teams and third-party partners to define, design and deliver on user stories and customer demand.
Computer Lab Assistant, 01/2009 - 09/2010
Graces Computer Village City, STATE,
  • Assisted faculty and students with using computer software and hardware.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Logged all equipment malfunctions and damages.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Conducted regular maintenance on computers and performed frequent software backups.
  • Managed laboratory software, tested materials, and verified security of hardware.
  • Observed system functioning and entered commands to test different areas of operations.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
Education and Training
Associate of Applied Science: Information Technology And Networking, Expected in
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Delaware Technical Community College - Dover, DE
GPA:
Status -
Diploma Certificate: Practical Nursing, Expected in 04/2014
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Leads School of Technology - New Castle, DE,
GPA:
Status -
National Diploma: Computer Science, Expected in 07/2007
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The Polytechnic, Ibadan - Oyo State, Nigeria,
GPA:
Status -
Senior Secondary School Certificate: Science Education, Expected in 06/1999
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Doregos Private Academy - Lagos State, Nigeria,
GPA:
Status -
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-45726610b/
Certifications
  • Salesforce Certified Administrator
  • Salesforce Certified Platform Developer 1
  • ITIL Foundation Certificate In IT Service Management
,

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Resume Overview

School Attended

  • Delaware Technical Community College
  • Leads School of Technology
  • The Polytechnic, Ibadan
  • Doregos Private Academy

Job Titles Held:

  • ServiceNow Administrator/Developer Analyst
  • Salesforce Administrator/Developer Analyst
  • Computer Lab Assistant

Degrees

  • Associate of Applied Science
  • Diploma Certificate
  • National Diploma
  • Senior Secondary School Certificate

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