To secure a challenging sales position in the automotive industry that utilizes my experience and education with the opportunity for long-term growth. QUALIFICATIONS: Dedicated and ambitious, organized, great communicator, goal oriented, dependable follower or motivating leader as dictated by the team environment, estimating product knowledge, excellent negotiator, customer/ quality focused, successful problem solver. Certificate Programs American Management Association Successful Collection Techniques Advanced Team Problem Solving Customer Service Expectations Coping with stress & Communications Corrective and Preventive Action Dale Carnegie Public Speaking Program Leadership Training for Managers High Impact Presentation Workshop Discipline Skills for Management Eastern Michigan University Lean Manufacturing Visual Factory and the 5 S's Kronos Education Services- Kronos System Operator for Win. Kronos Value Added Modules New Horizons Computer Learning Center PageMaker, Photoshop, Quark Express, FrontPage, Illustrator. TurnKey Manufacturing How to Streamline Production with Work Cells
Service Writer January 2012 to January 2013Sears Automotive － Sacramento, CA
Initiated automotive services and repairs by identifying performance problems and services requested;.
verified warranty and service contract coverage; developed estimates; wrote repair orders; maintained.
customer rapport and records.
Pushed for services and sales goals dictated by Sears.
January 2009 to January 2012Free Lanced Graphics Designer － Reno, NV
Advertised and initiated job potentials through network of like businesses in the industry.
provided creativity solutions through artistic means using various tools that will help clients achieve their objectives.
built up portfolio through Designing, developing and maintaining various web sites for clients.
Provided services extended to Business card design, Company news letters, Events Flyers and Vinyl cutting services for Logos or vehicle wraps advertising.
Sales Manager January 2007 to January 2009Prototype Concepts － Reno, NV
Managed account profitability for two sister companies; Racetech Seats North America and Prototype Concepts Attracted and opened more than 100 new accounts with an average of $1K annual revenue per account Negotiated dealer discounts to satisfy clients while maintaining profitability Increased lead generation by almost 20% within a one year period through various online mediums.
Sales & Production Manager January 2006 to January 2007Earl Scheib － Reno, NV
Supervised paint service sales for team of seven and their payroll processing Controlled production by managing labor rates, inventory and developing daily sales / production projections for the corporate office Ensured safety by complying with OSHA standards in addition to identifying / implementing other internal safety procedures.
Owner January 2003 to January 2006New Era Automotive Creations － Reno, NV
Concepted, funded, planned and implemented a unique auto application businesses Created entire customer base through lead generation, advertising / promotions and word-of-mouth Developed and communicated standard operating procedures to provide clear and thorough guidelines Hired and trained employees on shop procedures while maintaining OSHA requirements Maintained relationships with customer base through scheduled service calls and reminders Managed all day-to-day activities of custom auto shop.
Fabrication Technician January 2002 to January 2003Animal Artistry － Reno, NV
Designed and fabricated wild life landscape to accommodate exotic taxidermy.
for international shows and museum displays.
Responsible for a small team on constructing trees, plant forms and large rocks from building materials.
Human Resource Generalist January 2000 to January 2002Fernco Inc － Davison, MI
Administered employee benefits including health insurance, workers compensation and payroll processing.
Responsible for recruiting, interviewing, hiring and also developed in-house training program.
Expanded role to include Graphic Designer for quarterly newsletters and Safety Director to ensure.
workplace safety, cleanliness and compliance.
Computer Support Technician January 1999 to January 2000Computer Department
Provided technical support for the entire company that included resolving network conflicts and processing Electronic Data Interface orders.
Researched, developed and designed new bar code applications for international customers.
Customer Service Specialist January 1998 to January 1999Sales Department
Identified incentive program and created / designed promotional pieces resulting in 17% sales increase.
Supported customers by providing information and making logistics of orders and shipments more efficient.
Research and Development Technician January 1996 to January 1998Engineering Department
Tested new product as well as existing products for approval codes.
Researched new applications for new and existing products.
Bachelors of Fine Arts : graphic designFlorida Atlantic University － Boca Raton, FL