Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Great Troubleshooting and Electrical, Electronic and Electro-Mechanical knowledge and expertize.
Exceeded monthly goals by successfully handling more than 20 calls per week.
Planned new and modified installations to minimize waste of materials and provide access for future maintenance.
Served as an expert in troubleshooting and repairing state-of-the-art electrical and electronic systems.
Promoted to Senior Field Technician in 6 Months.
Hold CFESA Certificate Tittle: Master in electrical, gas & steam
Managed several installation projects in access of 1/2 a million dollar budget.
Gaps in employment were filled with contract and self employment.
Informed customers about issue resolution progress. Referred difficult issues to upper management while maintaining positive rapport with customer.
Accurately read blueprints and repair manuals to identify mechanical problems and fix them.
Troubleshooted electrical and mechanical defects for commercial and industrial sites.
Performed kitchen maintenance for several private facilities.
Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
Completed all repairs and maintenance work to company standards. Planned work and determined appropriate tools and equipment. Repaired and contained kitchen equipment at designated restaurants to ensure restaurants were safe and functional.
Assisted in implementation of operations, maintenance and capital programs. Referred difficult issues to upper management while maintaining positive rapport with customer. Assisted in implementation of operations, maintenance and capital programs.
Developed and implemented a productivity improvement plan which resulted in company savings of over $10K in one year. Kept supervisor informed of job progress and material requirements
Managed work with little supervision.
Notified supervisors of faulty operations and defective materials. Oversaw proper packaging of products.
Performed repairs and maintenance on VAV's and electrical equipment.
Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Used measuring instruments to inspect parts.
Reviewed project drawings to perform installation activities according to specifications.
Achieved revenue objective by implementing cost-cutting measures.
Graduated in top 10% of class
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