Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with nearly 4 years in customer service and sales. I can offer exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. Solid team player with an upbeat, positive attitude. Skills Strong organizational skills - Front desk trained Courteous demeanor - Communicates effectively Energetic work attitude - Exceptional multi-tasker Customer service expert - Hospitality expertise Adaptive team player - Customer-oriented ACCOMPLISHMENTS Customer Service - Researched, calmed and rapidly resolved client conflicts. Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. - Assisted customers over the phone regarding store operations, product, promotions and orders.
Service Representative December 2012 to CurrentWalnut Creek, CA
Worked as a team member performing cashier duties, product assistance and cleaning.
Computed accurate sales prices for purchase transactions.
Expressed appreciation and invited customers to return to the gym.
Encouraged members to continue attending group fitness classes.
Cashier May 2011 to December 2012Panera Bread － Walnut Creek, CA
Took necessary steps to meet customers needs and effectively resolved food or service issues.
Correctly received orders, processed payments and responded appropriately to guests concerns.
Communicated clearly and positively with coworkers and management.
Cashier January 2011 to July 2011Jollibee － Concord, CA
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Took initiative to find extra tasks when scheduled duties were completed.
Waitress October 2009 to April 2011Tachikawa Sushi Bar & Restaurant － Pinole, CA
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Assisted guests with making menu choices in an informative and helpful fashion.
Delivered exceptional service by greeting and serving customers in a timely, friendly matter.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Consistently adhered to quality expectations and standards.
Delivered exceptional, friendly and fast service.
Rob (Relation, Previous General Manager).
Julio Relation, Previous Manager Panera Bread － Walnut Creek, CA
Caprice (Relation, Current Service Representativ Panera Bread － Walnut Creek, CA
Chris Chee 24 Hour Fitness Super Sport
Relation, Previous Manager Tachikawa Sushi Bar & Restaurant － Pinole, CA