Results-driven sales and technical service management professional who exceeds revenue goals, quickly develops new accounts and achieves high customer service satisfaction ratings.
Completed multiple professional development seminars to keep knowledge current and increase service and repair skills.
Created training processes for our customer service technicians in the Salt Lake City, St.George Utah and Las Vegas Nevada offices. Appointed by direct supervisor to serve as the main point of contact for project inquiries.
CFC certified as a Universal Technician. Certified by N.A.T.E. Eagle Scout
Answered customers' questions regarding products, prices and availability.Emphasized product features based on analysis of customers' needs.Responded to all customer inquiries in a timely manner. Displayed courtesy and strong interpersonal skills with all customer interactions. Addressed negative customer feedback immediately.Developed rapport with the customer base by handling difficult issues with professionalism. Built and maintained successful relationships with service providers, dealers and consumers.
Customer ServiceTechnician Salt Lake City UT
Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.Accurately read blueprints and repair manuals to identify mechanical problems and repair them. Overhauled and repaired reciprocating and centrifugal compressors.Serviced electrical, pneumatic, mechanical and microprocessor controls.Assessed the accuracy of HVAC and refrigeration PM procedures and gave feedback to management.
Field trained and aided in support when needed to other technicians.
Resolved customer complaints and concerns with strong verbal and negotiation skills.Trained new employees and explained protocols clearly and efficiently.Installed air conditioning and refrigeration equipment and tested them for proper operation.Successfully managed the activities of 23 technicians in multiple locations. Improved service quality and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality customer service representatives.
Installed, maintained and repaired commercial refrigeration systems including cascade, cooling towers and ultra low LN2 systems. Complied with engineering standards and practices at all times. Maintained friendly and professional customer interactions with defense contractors. Provided thorough support and problem resolution for fellow technicians.Accurately read blueprints and technical military order repair manuals to identify mechanical problems and troubleshoot equipment.Assisted in implementation of operations, maintenance and capital programs.
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