Enthusiastic banking professional who leads branch staff in exceeding sales goals while delivering excellent customer service.
At Wells Fargo, I have held the position of both Service Manager and Personal Banker. As a Personal Banker, I help customer reach their financial goals, through planning, checking in with them, scheduling regular appointments and going above and beyond to make sure I am taking care of all their needs. While being a Service Manager I oversea the tellers on a daily basis. I make their schedules up, make sure they are following all policies and procedures, and giving customer a "WOW" experience. I like to make sure that my tellers are greeting their customers in a friendly manner, with a smile, and handling their transactions in a timely fashion. I want our customer to know they really do matter to us. While at Wells Fargo I have been recognized, for bringing new business to the bank and exceeding all my sales goals. I actively go out into the community and speak with business owners on how I can better help serve them at our bank and take care of their employees as well. During the roll of Service Manger I also with took part in the hiring process of all tellers. I was trained on hiring and HR essentials as well.
While at American Bank Center, I opened accounts for customers and while our location was busy I helped the tellers process transactions. I also manned many roles around the branch, such as closing loans, taking care of safety deposit boxes, and making sure that everything that needed to be done on a daily basis was done.
Wile at Capital Credit Union I helped members process their daily transactions, greeted them in a timely manner, and made sure I knew our members. While at the credit union I sat on committees and trained in new employees,.
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