Focused Service Manager/Consultant successful in customer negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Built repeat customer business ad loyalty by providing a above average dealership service experience.
Strengthened Dealer reputation by providing expert technical explanation and resolving product disputes between Customer, Dealer, and Manufacturer.
Ensured Manufacturer warranty specifications/requirements were upheld.
Clearly defined employee responsibilities and tracked performance.
Maintained factory and ASE training for all technicians.
Assisted with initial diagnosis and supervised vehicle repair.
Coordinated with sales management to develop marketing strategies.
Ensured compliance with shop standards.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Greeted Service and Sales Customers. Completed Service to Sales Hand offs.
Contributed to repeat and referral business by using strong customer service and problem solving skills.
Thorough documentation of customer/vehicle information, all customer concerns.
Hands on review of Multi Point Inspections, and Manufacturers maintenance schedule.
Constant training on new technology and emerging issues.
Maintained above zone and district average CSI index score.
Mark of Excellence Training.
Reviewed the work of 9 Technicians.
R.L.E. and Associates is a multi line Manufacturer representative agency representing Twenty Three industrial manufacturers.
Job Duties included
Customer service on behalf of manufacturer to the Distributor or End-user.
Cold calling New Prospects.
Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
Wrote, proofed and edited sales proposals and correspondence.
Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
Addressed customer questions and concerns regarding products, prices and availability.
Trained sales teams on educational products at seminars and special events, and Trade Shows.
Worked closely with company executives to identify new business opportunities, securing National Accounts
Coursework in Automotive/Diesel and Industrial Technology
Coursework in Engine Repair
Jeffery Cowan Automotive Service Training
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