Store manager/Service manager/Foreman who employs a strong work ethic and the latest technology to every repair project. Employs great communication skills to relay complex problems to customers.
Processed work orders and prioritized jobs.Informed customers about sales and promotions in a friendly and engaging manner.
Served as liaison between customers and store personnel.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Trained new employees on company customer service policies and service level standards.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.
Identified prospective customers using lead generating methods.Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.Consistently met and exceeded department expectations for productivity and accuracy levels.
Contributed to repeat and referral business by using strong customer service and problem solving skills.Followed checklists to verify that all important parts were examined.Executed all phases of Automotive Diagnostics and repair.
Executed all phases of Automotive Diagnostics and repair.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Expressed appreciation and invited customers to return to the store.Kept abreast of rapidly evolving technology.Regularly sought opportunities to up sell and add on additional merchandise.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Earned Regents Diploma through taking and passing electives such as Pre-calc, Physics,Chemistry2,French, and many other non-required credits.
Played football 4yrs (Captain 2yrs), Baseball 2yrs, Basketball 1yr
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