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Service Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable Service Manager driving process optimization and business profitability on continuous basis. Highly effective at leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations. Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.

Skills
  • Coaching and mentorship
  • Process optimization
  • Reporting and documentation
  • Task delegation
  • Staff management
  • Data analytics
  • Reliable and trustworthy
  • People skills
  • Decision-making
  • Relationship building
  • Analytical
  • Critical thinking
  • Supervision
  • Organizational skills
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Outstanding communication skills
  • Reliable
  • Employee training
  • Staff training and development
  • Program implementation
  • Team-oriented
  • Recruiting and hiring
Education and Training
Boardman High School Youngstown, OH Expected in 06/1986 High School Diploma : - GPA :
ByriderByriderMahoning County Career And Technical Center Canfield, OH Expected in 06/1986 High School Diploma : - GPA :
Experience
Dxp Enterprises - Service Manager
Phoenix, AZ, 08/2014 - 08/2020
  • Hired, trained and developed service department staff to drive performance.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Defined department objectives and monitored performance to facilitate operations.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Researched and provided timely resolution to service discrepancies.
  • Collaborated with customers to offer solutions to service needs.
  • Motivated, led and supported employees to maintain low turnover.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Monitored employee performance through effective analysis of key metrics.
Abc Supply - Transportation Specialist
Bergenfield, NJ, 08/2014 - 08/2020
  • Managed preparation, loading and securing of vehicle deliveries.
  • Organized delivery schedules and provided customers with timely updates.
  • Kept transportation operations in compliance with company, legal and safety requirements.
  • Directed daily transportation of vehicle cargo.
  • Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
  • Researched and recommended cost-effective transportation methods and conducted regular safety audits on equipment.
  • Monitored driver completion of required safety training.
  • Assign and dispatch drivers on loads.
  • Maintained cleanliness of vehicle interior and exterior and scheduled routine maintenance.
  • Planned travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, standards and guidelines.
  • Monitored driver operation and verified adherence to federal and state DOT regulations.
  • Monitored fleet for PM services and regular maintenance.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Kept drivers operating within federal and state DOT regulations.
  • Verified that drivers had completed safety prerequisites and required training.
Waste Pro Usa, Inc. - Route Supervisor
Jackson, MS, 09/1998 - 02/2014
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed daily operations within roll off office by supporting continuous delivery of excellent services and care.
  • Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
  • Improved profit margins by streamlining operations and workflow.
  • Delivered refuge service to customer locations on time.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Lvmh - Store Manager
Santa Monica, CA, 06/1993 - 08/1998
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Implemented succession planning by training and developing several associates into leadership positions.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Boardman High School
  • ByriderByriderMahoning County Career And Technical Center
Job Titles Held:
  • Service Manager
  • Transportation Specialist
  • Route Supervisor
  • Store Manager
Degrees
  • High School Diploma
  • High School Diploma

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