Oversaw day to day operations of service department including directing and supervising Service Professionals, Service Technicians, Express Shop Technicians and all Support staff.
Reached top 10% in CSI scores in both Toyota and Hyundai
Achieved 76% increase in gross profit dollars and Hyundai and 29% year over year increase in gross profit dollars at Toyota
Attracted and hired heavily qualified technicians to grow business
Developed processes and holding staff accountable to procedures conducive to best practices in a growing a Service department.
Oversaw day to day operations of Main store in large Firestone Franchisee Corporation
Oversaw and directed maintenance on Large fleet accounts, including several Federal and State Government Vehicle accounts
Developed Customer Service Accountability process that was later adopted by Firestone Company as standard for street stores
Maintained high increase in year over year gross profit
Trained all new Service Professionals to meet or exceed company standards
Assisted Service Manger with day to day operations of Service Drive
Maintained training schedule for Serve Professionals to meet and exceed Manufacturer Certification standard
Set daily, weekly, and monthly sales goals for me and my staff
Trained all new Service Professionals on best practices
Maintained CSI ratings well above Manufacturer standard.
Service Manger with Gosch Auto Group
Took over a failing Hyundai service department, lead that department to #1 in the Region for CSI, and showed an increase in year over year at 76% gross profit dollars.
Transferred to Manage a productive Toyota service department, where I have also seen large increases year over year (29% year over year). We are also well above region in CSI.
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